Month: February 2025

Hospitality Job Benefits You Should Be Asking About

Posted on by Billy Giordano

When searching for a hospitality job, salary is important—but it’s not the only factor to consider. Job benefits can have a major impact on your work experience, job satisfaction, and long-term career growth. Yet, many job seekers overlook these perks when applying for roles.

According to Forbes, workers who prioritize benefits like career development, work-life balance, and health perks tend to be more engaged and satisfied in their jobs. If you’re considering a hospitality role, here are the job benefits you should be asking about.

1. Flexible Schedules & Work-Life Balance

Hospitality jobs often involve long hours, late nights, and weekends. That’s why flexible scheduling is one of the top perks to look for. Some employers offer:
✔ Rotating shifts to prevent burnout
✔ Guaranteed days off for work-life balance
✔ Opportunities to pick up extra shifts when needed

Asking about scheduling policies upfront can help you find a position that aligns with your personal and professional needs.

2. Career Growth & Training Opportunities

Hospitality is one of the few industries where you can climb the ladder quickly—if you’re in the right environment. Some companies invest in training programs, leadership development, and even tuition reimbursement.

The American Hotel & Lodging Association reports that 80% of hotel managers started in entry-level positions, proving that career advancement is possible with the right employer.

When interviewing, ask:
🔹 Do you offer cross-training in different departments?
🔹 Are there leadership programs for employees who want to move up?
🔹 What are the typical career paths within the company?

Choosing an employer that invests in its team can set you up for long-term success.

3. Health & Wellness Perks

The hospitality industry is fast-paced, and physical and mental well-being are crucial. Some employers provide job benefits like:
✅ Health insurance (medical, dental, vision)
✅ Free or discounted meals during shifts
✅ Gym memberships or wellness stipends
✅ Employee assistance programs (EAPs) for mental health support

If health and wellness matter to you, ask about available programs before accepting a role.

4. Bonuses, Tips, & Financial Perks

Competitive pay is essential, but some hospitality jobs also offer additional financial benefits, such as:
💰 Sign-on or performance-based bonuses
💰 Employee referral bonuses
💰 Tip-sharing or guaranteed gratuities

Make sure you understand how tips and bonuses work at a potential job so there are no surprises when payday comes.

5. Employee Discounts & Perks

Many hospitality employers offer discounts on food, hotels, and travel. These perks can add up, especially if you love dining out or traveling. Before accepting a job, ask:
✔ Do employees get discounts at this location?
✔ Are discounts available at other company-owned locations?
✔ Are there perks like free meals or staff appreciation events?

These benefits may not seem like a big deal initially, but they can make a significant difference over time.

Find the Right Job with the Best Benefits

Not all hospitality jobs are created equal—some offer way more perks than others. The key is knowing what to ask before you accept an offer.

At StaffedUp, we help job seekers connect with employers that offer competitive job benefits, career growth opportunities, and a great work environment. Create your free profile at StaffedUp and find a job that works for you—beyond just a paycheck.

Hiring Smarter: Red Flags in Hospitality Job Applications

Posted on by Jeremy Phillips

Hiring the right staff is crucial in the hospitality industry, where customer experience is everything. A strong resume and a well-written cover letter can make a candidate look great on paper, but how do you spot potential problems before they become bad hires? Recognizing red flags in hospitality job applications can save time, money, and workplace headaches.

Here’s what to watch for when reviewing applications.

1. Unexplained Employment Gaps

While some gaps in employment are understandable, long periods without explanation could signal inconsistency or unreliability. If a candidate has frequent breaks between jobs without a clear reason, it’s worth addressing during the interview.

According to Harvard Business Review, asking open-ended questions about employment gaps can help assess honesty and problem-solving skills. A strong candidate should be able to provide a reasonable explanation.

2. Job-Hopping Without Progression

Hospitality jobs often involve seasonal or short-term work, but repeated job changes every few months could indicate a lack of commitment. If an applicant has worked at multiple restaurants, hotels, or bars but never stayed beyond a few months, consider asking about their long-term goals.

High turnover costs businesses thousands of dollars annually, so hiring employees who will stay and grow within the company is crucial.

3. Lack of Relevant Experience

While some hospitality roles can be learned on the job, certain positions—like bartenders, line cooks, or hotel front desk agents—require experience. If a resume lacks relevant skills but lists multiple unrelated jobs, the candidate may struggle in a fast-paced environment.

According to The National Restaurant Association, hiring employees with at least some industry background improves retention rates. Look for transferable skills if direct experience is missing.

4. Vague or Generic Job Descriptions

A well-prepared resume should provide clear job descriptions, responsibilities, and achievements. If an application includes only generic descriptions like “worked as a server” or “handled customers,” it may indicate a lack of attention to detail or a failure to take ownership of past roles.

5. Poor Grammar, Spelling, or Incomplete Applications

Attention to detail is crucial in hospitality, especially for front-facing roles. A resume filled with typos, incomplete sections, or inconsistent formatting can indicate carelessness. If a candidate doesn’t take the time to present themselves well on paper, how will they perform under pressure on the job?

How StaffedUp Can Help

Hiring the right team doesn’t have to be a guessing game. By recognizing red flags in hospitality job applications early, you can avoid costly hiring mistakes and build a stronger, more reliable team.

With StaffedUp, hospitality businesses can streamline hiring by filtering applications, identifying top talent faster, and reducing turnover. Our platform helps you connect with the right candidates—those who are genuinely interested in hospitality and ready to contribute to your team.

Ready to make smarter hiring decisions? Visit StaffedUp.com and start hiring the best talent today!

The Tech-Driven Hiring Revolution: Why Industry Leaders Are Betting On StaffedUp

Posted on by Billy Giordano

is transforming every aspect of the hospitality industry, from online reservations to mobile ordering. But one area that has long lagged behind is hiring. Traditional methods like paper applications, job boards, and word-of-mouth referrals are increasingly ineffective in a fast-paced, digital-first world. Recognizing this gap, StaffedUp has emerged as a leader in tech-driven hiring solutions for the hospitality sector. By combining cutting-edge technology with a deep understanding of industry challenges, StaffedUp is revolutionizing recruitment and earning the trust of hospitality leaders nationwide.

Why Traditional Hiring Tools Fall Short

For industry leaders managing large teams or high-volume operations, these inefficiencies are particularly costly. The need for a smarter, faster, and more effective solution is clear—and that’s where StaffedUp comes in.

A Tech-First Approach to Hospitality Hiring

StaffedUp leverages the power of technology to streamline hiring without losing sight of the human connection. Its innovative tools are designed to save time, improve candidate quality, and make the hiring process more efficient for both employers and job seekers.

One standout feature is StaffedUp’s automated candidate ranking system. By evaluating applicants based on custom criteria set by the employer, the platform helps businesses quickly identify the best fits for their team. This reduces the time spent reviewing resumes and allows managers to focus on high-potential candidates.

StaffedUp also integrates seamlessly with major job boards like Indeed and Google Jobs, ensuring maximum visibility for job postings. However, unlike generic platforms, StaffedUp goes a step further by providing tools that enhance the application experience, such as QR code scan-to-apply functionality and branded hiring pages.

Enhancing Brand Identity Through Customization

In today’s competitive job market, businesses need to stand out to attract top talent. StaffedUp enables employers to do just that with customizable hiring pages that reflect their unique culture and values. These pages give job seekers a clear sense of what it’s like to work for the business, creating a stronger connection from the outset.

For example, a high-end restaurant might use its hiring page to showcase its commitment to culinary excellence, while a casual café might emphasize its welcoming, community-focused environment. This level of customization not only attracts more qualified candidates but also helps reduce turnover by aligning expectations on both sides.

Speed and Accessibility with QR Codes

One of StaffedUp’s most innovative tools is its QR code scan-to-apply feature. By placing QR codes on menus, receipts, or social media posts, businesses can drive job seekers directly to their hiring pages. This technology simplifies the application process, making it easy for candidates to apply on the spot using their smartphones.

For fast-paced hospitality businesses, this immediacy is invaluable. Whether it’s filling positions during peak seasons or addressing unexpected staffing shortages, QR codes ensure that opportunities are never missed.

Trusted by Industry Leaders

StaffedUp’s tech-driven approach has earned it the trust of hospitality leaders who recognize the value of innovative hiring solutions. From independent restaurants to multi-location chains, businesses are turning to StaffedUp to solve their recruitment challenges.

These leaders often cite the platform’s ability to save time, improve candidate quality, and reduce turnover as key benefits. By providing tools that address the unique demands of hospitality hiring, StaffedUp has become an indispensable partner for businesses looking to stay ahead in a competitive market.

Preparing for the Future of Work

The hospitality workforce is evolving, with younger, tech-savvy generations entering the job market. These workers expect hiring processes to be as seamless and accessible as the technology they use every day. StaffedUp meets these expectations by delivering a modern, mobile-friendly experience that appeals to today’s job seekers.

As the industry continues to embrace digital transformation, tools like StaffedUp will play a crucial role in shaping the future of work. By automating time-consuming tasks and enhancing the candidate experience, the platform ensures that businesses can attract and retain top talent in a rapidly changing job market.

A Revolution in Hospitality Hiring

StaffedUp is more than just a hiring platform—it’s a revolution in how hospitality businesses approach recruitment. By combining technology, customization, and user-friendly design, the platform addresses the inefficiencies of traditional methods while providing a better experience for both employers and candidates.

For industry leaders seeking a competitive edge, StaffedUp offers a smarter, faster, and more effective way to build strong teams. With its forward-thinking approach and commitment to solving the unique challenges of hospitality hiring, StaffedUp is setting a new standard for the industry—one that’s driven by technology and defined by results.

As the hospitality industry continues to evolve, StaffedUp is proving that innovation isn’t just about keeping up with change—it’s about leading it. For businesses looking to future-proof their hiring processes, StaffedUp is the partner they need to succeed.

Seasonal Hiring Done Right: Preparing for Your Busy Season

Posted on by Jeremy Phillips

For hospitality businesses, peak season can make or break annual revenue. Whether you’re a beachfront bar ramping up for summer or a ski resort preparing for winter crowds, seasonal hiring in hospitality is key to maintaining service quality and maximizing profits. But finding, training, and keeping temporary staff is a challenge. A strong seasonal hiring strategy ensures you have the right team in place when business booms.

1. Forecast Your Hiring Needs Early

The first step in seasonal hiring in hospitality is planning ahead. Analyze past seasons to determine how many additional employees you’ll need in key roles like servers, bartenders, kitchen staff, and front desk associates. Consider factors like local events, holiday surges, and industry trends that could impact demand.

According to the U.S. Chamber of Commerce, businesses should start recruiting at least 60-90 days before peak season to attract the best candidates.

2. Optimize Your Job Listings for Seasonal Roles

A well-written job posting can make all the difference in attracting quality candidates. Highlight the benefits of seasonal work, including flexible schedules, industry experience, and potential for long-term employment. Be transparent about job duration, expected hours, and any perks like staff discounts or end-of-season bonuses.

Using clear keywords like “seasonal bartender” or “temporary hotel front desk agent” in your job titles helps your listings rank higher on job boards and search engines.

3. Streamline the Hiring Process

A slow hiring process can lead to losing great candidates to competitors. Implementing an efficient applicant tracking system allows you to review applications, schedule interviews, and communicate with potential hires quickly.

According to SHRM (Society for Human Resource Management), companies that reduce their time-to-hire by even a few days see higher acceptance rates and better retention.

4. Train and Onboard Effectively

With a short runway before peak season, training must be quick and effective. Create standardized onboarding materials, such as training videos or shadowing programs, to help new hires get up to speed faster. Pairing seasonal staff with experienced employees can also improve retention and performance.

5. Retaining Your Best Seasonal Employees

If you find standout seasonal workers, consider offering incentives for them to return next season. Referral bonuses, performance-based raises, and off-season opportunities can increase loyalty and reduce the need for rehiring.

How StaffedUp Can Help

A strong hiring strategy ensures you’re ready for peak season without the last-minute scramble. StaffedUp simplifies seasonal hiring in hospitality by offering a seamless applicant tracking system that helps you recruit and manage top talent efficiently. Whether you’re hiring for the summer rush or the holiday season, our platform streamlines the process so you can focus on running your business.

Ready to hire smarter? Visit StaffedUp.com to get started today!

How StaffedUp Supports Employee Retention Through Smarter Hiring Practices

Posted on by Billy Giordano

By: SuccessXL Editorialist Team

High turnover has long been a persistent challenge in the hospitality industry, costing businesses both time and money. Every time an employee leaves, it triggers a costly cycle of recruiting, hiring, and training a replacement. For restaurants and other hospitality businesses, this can lead to operational inefficiencies and a diminished guest experience. StaffedUp, a hiring platform designed specifically for the hospitality sector, is helping to break this cycle by prioritizing smarter hiring practices that improve employee retention. Through innovative tools and a focus on cultural fit, StaffedUp empowers businesses to build teams that stay.

The Cost of High Turnover

Employee turnover is one of the most expensive problems facing the hospitality industry. Estimates suggest that replacing a single employee can cost up to twice their annual salary when factoring in recruitment, training, and lost productivity. Additionally, frequent turnover can damage team morale, disrupt operations, and harm a business’s reputation.

For restaurants, where teamwork and reliability are critical, the stakes are even higher. Every new hire represents an investment—not just in time and money but also in maintaining a cohesive team. Yet traditional hiring methods often fail to prioritize long-term retention, focusing instead on filling positions quickly.

Hiring for Retention, Not Just Recruitment

StaffedUp was created to address this gap. The platform’s co-founders, including restaurant owner Billy Giordano, understand firsthand the importance of hiring employees who align with a business’s values and goals. By providing tools that emphasize quality over quantity, StaffedUp helps employers identify candidates who are more likely to succeed—and stay—in their roles.

One of StaffedUp’s most impactful features is its customizable application process. Employers can design tailored questions that assess not only a candidate’s qualifications but also their cultural fit and commitment to the role. For example, a fine-dining restaurant might ask about a candidate’s experience in high-pressure environments, while a family-owned café could focus on teamwork and community engagement.

These tailored questions allow businesses to screen candidates more effectively, reducing the likelihood of hiring someone who may not be a good long-term fit.

Matching Candidates with Company Culture

In hospitality, where the employee experience directly impacts the guest experience, cultural alignment is critical. StaffedUp’s branded hiring pages allow businesses to showcase their unique culture and values, attracting candidates who share their vision. Whether it’s a trendy bar emphasizing creativity or a boutique hotel prioritizing guest-first service, these pages help set clear expectations for potential employees.

This alignment benefits both employers and candidates. For businesses, it means building a team that’s more cohesive and motivated. For employees, it ensures they’re joining a workplace where they can thrive, reducing the likelihood of dissatisfaction and turnover.

Automation That Enhances Retention

While cultural fit is essential, efficiency also plays a role in improving retention. Long, disorganized hiring processes can deter quality candidates, while rushed decisions often lead to mismatched hires. StaffedUp’s automation tools streamline the hiring process, ensuring that employers can move quickly without sacrificing thoroughness.

For example, the platform’s automated candidate ranking system evaluates applications based on custom criteria, helping employers identify the best fits more efficiently. Features like automated messaging and interview scheduling further reduce administrative burdens, allowing managers to focus on onboarding and training new hires.

By creating a seamless hiring experience, StaffedUp not only helps businesses attract top talent but also sets the stage for stronger employee relationships from day one.

Improving the Onboarding Process

Retention doesn’t end with hiring—it starts with onboarding. A positive onboarding experience can significantly impact how long an employee stays with a company. StaffedUp supports this critical stage by simplifying administrative tasks and giving employers more time to focus on integrating new hires into the team.

For example, the platform’s communication tools make it easy to keep candidates informed and engaged throughout the hiring process, reducing the risk of drop-offs. Once hired, employees are more likely to feel valued and prepared, increasing their commitment to the role.

Real Results for Hospitality Businesses

Restaurants and hospitality businesses using StaffedUp report noticeable improvements in their retention metrics. By prioritizing cultural fit, streamlining processes, and enhancing the onboarding experience, the platform helps businesses reduce turnover and build more stable teams.

This approach also improves team morale and productivity. Employees who feel aligned with their workplace and supported from the start are more likely to stay motivated, collaborate effectively, and contribute to a positive guest experience.

A Long-Term Solution for Turnover

StaffedUp’s focus on smarter hiring practices addressing the root causes of turnover, offering a long-term solution for businesses looking to build resilient teams. By helping employers find the right candidates and set them up for success, the platform transforms hiring from a reactive necessity into a strategic advantage.

As co-founder Billy Giordano explains, “Retention starts with hiring the right people. At StaffedUp, we’re focused on giving businesses the tools they need to build teams that don’t just work—they thrive.”

The Future of Retention-Focused Hiring

As the hospitality industry continues to evolve, the need for retention-focused hiring solutions will only grow. StaffedUp is leading the charge by combining innovative technology with a deep understanding of the industry’s challenges. For businesses looking to reduce turnover and invest in their teams, StaffedUp offers a smarter, more sustainable way forward.

With StaffedUp, the days of constant rehiring can become a thing of the past. Instead, businesses can focus on building strong, cohesive teams that deliver exceptional guest experiences and drive long-term success. In an industry where people are the key to success, StaffedUp ensures that every hire counts.

What Hospitality Employers Look for in Job Applicants

Posted on by Billy Giordano

The hospitality industry is fast-paced, customer-focused, and highly competitive. Whether you’re applying for a front-of-house role or a back-of-house position, standing out among other job applicants is crucial. Employers aren’t just looking for experience—they want the right attitude, work ethic, and soft skills.

According to a report from the U.S. Bureau of Labor Statistics, job openings in hospitality remain strong, but competition for the best roles is increasing. To improve your chances, you need to know exactly what employers want to see in your application.

1. A Well-Crafted, Error-Free Resume

Your resume is your first impression, and it only takes a few seconds for an employer to decide if you move forward. A well-structured resume should include:
✅ Relevant experience – Even if it’s from a different industry, highlight transferable skills.
✅ Certifications – Food handler permits, TIPS certification, or management training can boost your chances.
✅ Clear formatting – Keep it simple and professional, using bullet points for readability.

A study by Harvard Business Review found that employers prefer concise resumes that focus on skills and achievements over excessive detail. Keep it to one page and tailor it to each job posting.

2. A Professional Online Presence

Many hiring managers search for applicants online before reaching out. Here’s how to ensure your online presence works in your favor:
🔹 Update your LinkedIn profile – Even for hospitality roles, having an up-to-date profile helps.
🔹 Check your social media – Employers might glance at your public profiles, so remove anything unprofessional.
🔹 Create a StaffedUp profile – A completed profile on StaffedUp makes applying seamless and helps employers find you faster.

3. Strong Communication Skills

Hospitality jobs require constant interaction with customers and coworkers. Employers value job applicants who can communicate clearly and professionally. When applying:
✔️ Write a short, polite, and well-structured message with your application.
✔️ During interviews, practice active listening and answer questions concisely.
✔️ Use positive, customer-focused language to show you understand hospitality service.

4. Reliability and Work Ethic

No employer wants to deal with last-minute call-offs or unreliable staff. Show you’re dependable by:
📌 Highlighting previous roles where you managed high-pressure situations.
📌 Emphasizing your ability to work flexible hours, weekends, and holidays.
📌 Providing professional references who can vouch for your work ethic.

5. A Customer-First Mindset

The best hospitality employees create memorable guest experiences. Employers prefer job applicants who:
✔️ Show enthusiasm for customer service.
✔️ Have experience handling difficult situations professionally.
✔️ Can work well under pressure while maintaining a friendly attitude.

Set Yourself Apart with StaffedUp

Now that you know what hospitality employers look for, it’s time to put these insights into action. Craft a polished resume, showcase strong communication skills, and highlight your reliability and customer-first mindset.

With StaffedUp, applying for hospitality jobs is easier and faster. Create your profile today at StaffedUp and connect with top employers looking for candidates like you.

Reducing Turnover: Employee Retention Strategies

Posted on by Billy Giordano

The hospitality industry is no stranger to high turnover rates, but retaining your best employees is key to long-term success. Constantly hiring and training new staff is expensive, time-consuming, and disruptive to service quality. Fortunately, with the right employee retention strategies, you can create a work environment that encourages loyalty and longevity among your team.

1. Build a Positive Workplace Culture

Employees who feel valued and respected are more likely to stay long-term. Focus on fostering an environment where staff feel heard, supported, and motivated. Conduct regular check-ins, encourage feedback, and take action on concerns. When employees see their voices matter, they’re more likely to remain committed.

📖 Resource: Harvard Business Review on Workplace Culture

2. Offer Competitive Pay and Benefits

Wages and benefits are major factors in employee retention. Even in a fast-paced industry, competitive compensation helps employees feel secure and appreciated. Beyond wages, consider offering:

  • Health benefits
  • Paid time off
  • Performance-based bonuses
  • Free or discounted meals

3. Provide Growth Opportunities

Employees often leave when they feel stuck in their roles. Offering clear career advancement paths can significantly reduce turnover. Provide training programs, leadership development, and cross-training opportunities to keep employees engaged. According to a study by LinkedIn, 94% of employees say they’d stay at a company longer if it invested in their learning.

📖 Resource: LinkedIn Workplace Learning Report

4. Recognize and Reward Hard Work

A simple “thank you” can go a long way. Implement an employee recognition program that rewards performance, dedication, and teamwork. Consider:

  • Employee of the Month programs
  • Public recognition in team meetings
  • Incentives like gift cards or extra time off

5. Improve Hiring to Find the Right Fit

One of the best ways to reduce turnover is to hire employees who align with your company culture from the start. A streamlined hiring process ensures you bring on candidates who are the right fit for your business.

How StaffedUp Can Help

A big part of retention starts with hiring the right people. StaffedUp makes it easier to attract qualified hospitality professionals who align with your team’s culture and values. Our platform streamlines the hiring process, helping you reduce turnover and build a team that stays.

Reducing turnover takes effort, but by creating a supportive work environment, offering growth opportunities, and hiring smarter, you can retain your top talent and keep your business running smoothly.

StaffedUp: An efficient, user-friendly tool to hire better employees in less time

Posted on by Evan Rief

By Tre Kent and Xiaoyi Zhang | January 30, 2025
 

Billy Giordano and Jeremy Phillips set out to revolutionize hiring in the restaurant industry.

Both natives of Missouri, the two co-founders of StaffedUp combined years of experience and a shared vision to create a proactive hiring software.

It is designed for owners of restaurants and other high-turnover businesses to help hire more qualified people in less time.

What began as a simple idea discussed over calls and weekends evolved into a full-fledged startup, rooted in the local restaurant scene and fostered by the entrepreneurial spirit of Missouri’s business landscape.

The inspiration for StaffedUp came directly from Giordano and Phillips’ backgrounds in the restaurant industry, where they witnessed firsthand the inefficiencies of traditional hiring methods.

“Honestly, there was just nothing like it in the space at the time,” Phillips said.

“Everybody was just taking paper applications or having to refer friends,” he said. “If somebody quits or leaves, you just grab maybe the top 10 applications on your desk out of the hundreds that are sitting there.”

How it works

StaffedUp developed a streamlined software platform that helps businesses connect with job seekers, cutting down hiring times and ensuring a better match between employers and employees.

Built initially for the restaurant industry, the software is now used across various sectors, including retail, health clubs and salons.

StaffedUp took a significant leap in 2015 when it went from an idea to a business after winning $2,000 as the top idea in Startup Weekend Columbia, sponsored by the Regional Economic Development Inc.

“We worked all weekend, pretty much from the second we got there until 4 and 5 in the morning, and then would come back at 7 in the morning and do the same thing,” Giordano said. “Then we pitched on Sunday and ended up winning.”

The dedication and teamwork that helped the duo achieve their Startup Weekend success is a testament to the original, complementary skills they bring to the table.

How it started

Raised in St. Louis, Giordano learned the value of hard work from his grandfather, a self-made businessman. Giordano’s entrepreneurial spirit was evident even as a child, whether he was selling candy bars for a profit or helping neighbors with odd jobs.

“I just figured it was pretty easy to make money,” Giordano said. “You just had to go and work, and people needed help doing things.”

After returning to Missouri from Colorado State University, he managed a restaurant in Columbia, learning the ins and outs of the business.

“My thought there was, you know, I can learn how to open and run a restaurant from the ground up,” Giordano said.

By 2008, he had opened his own establishment, Room 38, which became a mainstay in Columbia’s dining scene.

How it solved a problem

Over the years, Giordano experimented with other business ventures, including rental properties and even a frozen yogurt shop. But it was in the trenches of the restaurant industry that he and Phillips noticed a consistent problem: hiring.

“We are just an efficient and user-friendly hiring software built for high-turnover employers,” Giordano said. “Employers like ourselves to hire better people in less time.”

The pair’s leap into tech wasn’t entirely smooth. Neither Giordano nor Phillips had a technical background, which presented challenges.

“Being a non-technical founder trying to start a software company was lessons learned the hard way, a lot,” Giordano said.

They went through several development teams, each promising to deliver the vision they had for StaffedUp but often falling short of expectations.

“In development, I say, ‘Here’s my budget, here’s my product. Is it doable?’ They say, ‘yes’ … but the reality of it is that it would actually take them 13 months and 200k,” Giordano said.

Despite the setbacks, Giordano and Phillips remained undeterred. Their determination to build something valuable for the industry they loved drove them to continue investing time, money and energy into StaffedUp.

“We just keep on pushing through, and now we’re kind of hitting our stride,” Giordano said.

StaffedUp now has nine employees, including its development team, a number Giordano believes is perfectly optimized for their needs.

Who uses it

Today, the company serves more than 3,000 businesses and has attracted hundreds of thousands of job seekers, operating in 32 states.

The platform offers a flexible pricing model, which starts at $29 a month for basic features, as well as discounted options for semiannual and annual subscriptions, with the goal of making the service affordable for as many businesses as possible.

The average customer has been with them for over three years. Aside from that, Giordano said they are massively cost-effective for the value because their goal is to encourage people to use the tool as a proactive solution, not reactive.

One of StaffedUp’s biggest strengths, Giordano said, is its practical, user-centric design, born from their own experiences in the restaurant world.

“It’s kind of a ‘for us, by us’ concept,” Giordano said. “We are the people we sell to, so we understand their pain points. We understand exactly what the day-to-day is and what they need.”

Phillips said StaffedUp is built with simplicity and efficiency in mind, which sets it apart from other hiring software that may feel cumbersome or out of touch.

Who designed it

While StaffedUp has carved out a niche in Missouri’s entrepreneurial landscape, the company’s culture and values reflect the close-knit nature of its founding team.

Both Giordano and Phillips grew up near each other in Missouri and have been friends for more than 27 years, a bond that has helped them navigate the challenges of running a startup.

“If you were to guess that two extremely like-minded people would be able to work relatively conflict-free for as long as we have … you’d be right,” Phillips said. “Somebody who can, like, shoot you straight, tell you the hard stuff when it’s hard to say … that’s critical.”

Reflecting on their journey, Giordano shared advice grounded in experience.

“Get mentors, find people that are doing what you want to do, or have done what you want to do, and ask questions,” Giordano said.

“When I started the frozen yogurt shop, I didn’t even like frozen yogurt … It showed. We ended up selling it … wanting to make money is not a good reason to start a business. You should love what you do first, and the money will come.”

Looking ahead

As they look to the future, Giordano and Phillips are committed to expanding StaffedUp’s reach, with plans to continuously enhance the software based on client feedback. Recently, they launched the third version of their platform, featuring a redesigned dashboard and additional tools to further streamline the hiring process.

“It just looks better, it feels better, it’s just more engaging,” Phillips said.

Missouri’s startup ecosystem has played a supportive role in StaffedUp’s growth, Phillips said.

“The community is extremely welcoming in tech for what we’ve experienced,” Phillips said. “Everybody’s always willing to help, give insights and offer opportunities.”

For Giordano and Phillips, StaffedUp isn’t just a business — it’s a mission to uplift an industry they care about deeply. They’ve built a platform that not only helps fill open positions but strengthens the connection between businesses and job seekers.

“It’s something that helps an industry that I’m completely obsessed with,” Phillips said.

“Knowing that we can make a positive impact, it’s something that helps make you want to get up and do it every day,” he said.

How to Make Your StaffedUp Profile Stand Out to Employers

Posted on by Jeremy Phillips

When applying for hospitality jobs, your StaffedUp profile is your first impression. A well-optimized profile increases your chances of catching an employer’s eye and landing interviews. Here’s how to make your StaffedUp profile stand out and boost your job prospects.

1. Use a Professional Profile Picture

Your profile picture is the first thing employers notice. Choose a clear, high-quality image where you appear friendly and approachable. Avoid using filters, group photos, or overly casual images. A simple, well-lit headshot works best.

2. Craft a Strong Bio

Your bio is your chance to introduce yourself. Keep it concise but engaging. Highlight your experience, skills, and enthusiasm for the industry. A great bio might read:
“Passionate and customer-focused bartender with 3 years of experience in high-volume restaurants. Skilled in craft cocktails, customer service, and teamwork. Excited to bring energy and efficiency to my next role!”

3. Highlight Relevant Experience

List your past jobs with clear job titles and responsibilities. Instead of just saying “Server at XYZ Restaurant,” expand on what you did:
“Provided exceptional guest service in a fast-paced, 200-seat restaurant, handling up to 50 tables per shift.”

This helps employers see the value you bring to the table.

4. Showcase Your Skills

StaffedUp allows you to list skills—make sure you add relevant ones! Some key skills for hospitality roles include:

  • Customer service
  • POS system knowledge
  • Bartending/mixology
  • Food handling & safety
  • Multitasking under pressure
  • Teamwork & communication

5. Get References

Having former managers or coworkers endorse your skills or provide a reference adds credibility. StaffedUp makes the process easy to contact past employers for a reference. Any references you receive will show up in your StaffedUp profile right away. 

6. Keep Your Availability Updated

Employers appreciate candidates who keep their availability current. If you’re open to different shifts, make that clear on your profile to increase job opportunities.

7. Use Keywords to Boost Visibility

Employers search for candidates using specific keywords. Make sure your profile includes industry-relevant terms like “hospitality,” “bartending,” “server,” “customer service,” and “restaurant management.”

8. Show Some Personality

Hospitality jobs require a friendly, personable attitude. Let a bit of your personality shine through in your bio and experience descriptions. Employers want to see that you’ll be a great fit for their team!

Final Thoughts

Your StaffedUp profile is your digital resume—make sure it represents you well. With a strong bio, relevant experience, key skills, and a professional image, you’ll stand out to employers and increase your chances of getting hired.

For additional tips on job searching in hospitality, check out Indeed’s Career Guide or Harvard Business Review’s networking advice.

How to Build a Winning Workplace Culture in the Service Industry

Posted on by Billy Giordano

A strong workplace culture is the foundation of any successful service industry business. From restaurants to hotels, fostering an environment where employees feel valued and motivated leads to better customer experiences, higher retention, and increased productivity. Here’s how to build a winning workplace culture in the service industry.

1. Hire the Right People

Your workplace culture starts with the people you bring on board. Hiring individuals who align with your company’s values and mission ensures a cohesive team dynamic. Prioritize candidates who display strong communication skills, a positive attitude, and a customer-focused mindset.

2. Lead by Example

Management sets the tone for workplace culture. Leaders who demonstrate professionalism, respect, and enthusiasm create a ripple effect throughout the team. Encourage open communication, acknowledge hard work, and provide constructive feedback to build a strong leadership presence.

3. Foster Open Communication

Employees who feel heard are more engaged and committed. Establish an open-door policy where staff can share concerns, ideas, and feedback without fear of retaliation. Utilize team meetings, surveys, or one-on-one check-ins to encourage transparent communication.

4. Recognize and Reward Employees

Acknowledging employees for their hard work boosts morale and motivation. Whether through verbal recognition, bonuses, or employee-of-the-month programs, showing appreciation creates a more engaged workforce. Small gestures, such as a handwritten note or public shout-out, can go a long way.

5. Provide Growth and Development Opportunities

A workplace that invests in employee growth fosters loyalty and long-term commitment. Offer training programs, mentorship opportunities, and career advancement paths to encourage professional development. When employees see a future within your company, they’re more likely to stay and contribute positively.

6. Encourage Teamwork and Collaboration

A strong workplace culture thrives on collaboration. Promote teamwork through team-building activities, cross-training, and shared goals. When employees feel like they’re part of a unified team, job satisfaction and performance improve.

7. Prioritize Work-Life Balance

Service industry roles can be demanding, often requiring long hours and high energy. Supporting work-life balance through fair scheduling, time-off policies, and mental health resources helps prevent burnout and keeps employees engaged.

8. Maintain a Positive Work Environment

A positive work environment fosters motivation and productivity. Keep communication respectful, address conflicts proactively, and ensure workplace safety and comfort. Encouraging kindness and mutual respect among staff creates a welcoming and supportive atmosphere.

9. Gather and Act on Employee Feedback

A thriving workplace culture is always evolving. Regularly gather feedback from employees on what’s working and what needs improvement. Act on this feedback to show that their opinions matter and that management is dedicated to continuous growth.

Final Thoughts

Building a winning workplace culture in the service industry requires effort, commitment, and consistency. By hiring the right people, fostering communication, recognizing employees, and prioritizing growth, you create an environment where both staff and customers thrive. Pro tip: Check out an Applicant Tracking System to keep top talent at your fingertips.

For more insights on building a strong service industry team, check out resources like Forbes and Harvard Business Review.

Frequently Asked Questions

  • How does StaffedUp find applicants for me?

    StaffedUp leverages our extensive talent networks, optimized SEO, external automated job board posting such as Indeed and Google Jobs, social media integrations, QR code scan to apply marketing, and by leveraging your website and brand to drive genuinely motivated applicants for hire.

  • Can I customize StaffedUp to hire the way I need to?

    100% your can. We offer complete customization to fit your exact needs. Create custom company recruitment pages, company culture, jobs, application questions, and customized automated or one click messaging to expedite engagement.

  • How long does it take to get set up?

    How's a few minutes sound? Our quick startup tools are the easiest thing you'll use all year! We provide pre-drafted job descriptions & application questions, & even wrote your application responses for you! Need a hand? We'll teach you everything you need to know in 10 minutes. Did we mention it's easy?

  • Can I cancel anytime?

    Yep! For paid accounts we simply ask for 15 day notice before you next bill. Need to chat with us? Use the help desk in your account or email us at support@staffedup.com.

  • What is the WOTC (Work Opportunity Tax Credit)?

    WOTC (Work Opportunity Tax Credit) is a federal tax credit available to business employers, both large and small. The credits are designed to offset Federal income tax liabilities. When the WOTC program is executed the right way, employers can capture enough tax credits to significantly reduce, or even eliminate, their Federal income tax liabilities. (And if your business was formed using a flow-through-entity, like a S-corp or LLC, then the credits could flow-through to the owner’s K-1).

  • How can WOTC impact my business?

    Executing the WOTC program is simple and easy with the right provider. We’ll screen your applicants to determine if they satisfy one of nine qualifying criteria. If so, our team of tax credit experts work with specific government agencies, behind the scenes, to capture the tax credits for you. Once captured, tax credits can be used to eliminate Federal income tax liabilities and thus improve cash flow for stakeholders and the business.

  • DID WE JUST BECOME BEST FRIENDS?

    Duh! We built this for you, because we are you! Your success in hiring is the only thing we care about. Anything you need, any time, we're always here, we'll always listen!