The Dos and Don’ts of Writing Hospitality Job Descriptions
Well-crafted hospitality job descriptions can make all the difference in attracting top-tier talent. In an industry known for high turnover, vague or uninspiring job postings often lead to unqualified applicants or quick resignations. According to the U.S. Bureau of Labor Statistics, the hospitality industry experiences an annual turnover rate of nearly 74%. This makes it essential for employers to set clear expectations from the start.
To help you optimize your hiring process, here are the key dos and don’ts when writing hospitality job descriptions that attract the right candidates.
✅ DO: Be Clear and Concise
Job seekers skim through multiple job postings quickly. Keep your descriptions short, structured, and easy to read. Use bullet points to highlight key responsibilities, qualifications, and benefits.
Example of a clear job summary:
We are looking for a friendly and energetic server to join our team at XYZ Restaurant. The ideal candidate will provide excellent customer service, take orders efficiently, and ensure guests have a great dining experience.
A Harvard Business Review study found that job postings with clear, straightforward language receive 30% more applications than those with overly complex descriptions.
❌ DON’T: Use Vague or Overused Phrases
Avoid generic phrases like:
- “Must be a team player”
- “Fast-paced environment”
- “Looking for a rockstar”
Instead, focus on specific qualities you need, such as:
✔ Strong multitasking skills
✔ Ability to handle 5+ tables at once
✔ Experience with POS systems like Square or Toast
The more precise you are, the better chance you’ll have of attracting qualified applicants.
✅ DO: Highlight Growth Opportunities
One major reason for high turnover in hospitality is the lack of career growth. Show potential candidates that your business values development by including phrases like:
- Opportunities for promotion after 6 months
- Hands-on training provided for career advancement
- Pathway to management roles available
Candidates are more likely to apply when they see a long-term future with your company.
❌ DON’T: Forget to Include Compensation Details
Many employers avoid listing pay rates, but job descriptions with salary details receive 75% more applications, according to Glassdoor. If you can’t provide an exact number, at least offer a range (e.g., $15–$18/hour + tips) to give candidates realistic expectations.
✅ DO: Use StaffedUp to Streamline Your Hiring
Crafting effective hospitality job descriptions is just the first step in hiring top talent. With StaffedUp, you can post jobs quickly, manage applications efficiently, and build a stronger hospitality team.
Ready to simplify your hiring process? Get started today!
