Office Manager

Clinic Operations Leader
Full-Time | Radiant Results | Sandy, Utah

About Us

We are a high-end, results-driven medical-grade light therapy clinic committed to delivering measurable transformations for our clients. Our systems are structured, intentional, and built around clinical precision, accountability, and an elevated client experience.

We are not a spa.
We are a results center.

Our clinic operates through clear systems, defined roles, and high performance standards.

We are seeking an Office Manager who operates with an ownership mindset — someone who takes responsibility for the smooth operation of the clinic, supports the team, and ensures our standards of excellence are upheld every day.

Position Overview

The Office Manager serves as the operational leader of the clinic, responsible for maintaining organization, overseeing team operations, and ensuring the clinic runs smoothly from both a business and client experience perspective.

This role requires someone who is organized, decisive, and comfortable leading people while remaining hands-on in daily operations.

While the Case Manager focuses on clinical results and the Client Success Manager protects the client experience, the Office Manager ensures that the entire clinic operates efficiently, professionally, and according to the systems of the business.

This position requires someone who is proactive, solutions-oriented, and capable of stepping in wherever needed to support the success of the clinic.

Key Responsibilities

Clinic Leadership & Oversight

Oversee the daily operations of the clinic

Ensure systems and procedures are followed consistently

Support team members and maintain accountability to clinic standards

Address operational challenges and resolve issues quickly

Be available to manage unexpected situations or emergencies that arise

Make final operational decisions in complex or sensitive situations

Team Leadership & Accountability

Provide leadership and support to clinic staff

Maintain a professional, positive, and accountable team environment

Assist with staff scheduling and operational coordination

Address employee concerns and help resolve workplace issues

Ensure all team members are meeting performance expectations and KPIs

Financial Oversight

Oversee client payments and financial accuracy

Handle discrepancies in payments, billing concerns, and account issues

Review and approve refunds when appropriate

Ensure payment plans and client accounts are managed correctly

Complete monthly financial closeouts and reporting

Maintain organized and accurate financial documentation

Scheduling & Workflow Management

Oversee and manage the clinic schedule

Ensure scheduling supports efficient client flow

Adjust schedules when needed to maintain clinic efficiency

Prevent scheduling conflicts and operational bottlenecks

Corporate Communication

Maintain communication with corporate leadership

Provide updates on clinic operations and performance

Ensure corporate systems, policies, and standards are implemented properly

Work with leadership to maintain operational efficiency and clinic success

Client Experience

Remain client-facing and supportive of the clinic experience

Assist clients when needed and ensure concerns are addressed appropriately

Maintain the elevated, welcoming environment our clients expect

What Success Looks Like

The clinic runs smoothly and efficiently every day

Staff members are meeting performance expectations and KPIs

Scheduling, payments, and operations are organized and accurate

Payment discrepancies and client concerns are handled professionally

Operational issues are resolved quickly and effectively

Communication between the clinic and corporate remains consistent

The clinic environment remains organized, professional, and high-end

Who You Are

You are someone who naturally takes ownership and responsibility for the environment you are in.

You are:

Highly organized and operationally minded

Comfortable leading people and managing responsibilities

Calm and capable when unexpected challenges arise

Detail-oriented and committed to maintaining structure

Confident making decisions in difficult or complex situations

Professional in both communication and appearance

You are someone who does not wait to be told what to do.

You see what needs to be done and take action.

The Role in One Sentence

The Case Manager drives clinical results.
The Client Success Manager protects the client experience.
The Office Manager ensures the entire clinic runs smoothly.

Why Join Us

Be part of a structured, results-driven clinic

Work in an environment focused on measurable transformation

Play a key leadership role in clinic operations

Opportunity to grow within a professional and expanding organization

If you enjoy leadership, organization, and creating environments where teams and clients thrive, we would love to meet you.

To apply, please include the word “Excellence” in the subject line of your application so we know you read the full job description.

Client Success Manager

Experience & Accountability Lead
Full-Time | Radiant Results| Sandy, Utah

About Us

We are a high-end, results-driven medical-grade light therapy clinic dedicated to delivering exceptional client outcomes and an elevated client experience. Our work is built on clinical excellence, accountability, precision, and personalized care.

We do not operate casually. We operate with intention, systems, and excellence.

We are looking for a Client Success Manager who thrives in structure, takes pride in precision, and understands that details are what separate good from exceptional.

Position Overview

The Client Success Manager is responsible for client experience, retention, and daily office flow. This role ensures that clients stay consistent with their care plans, feel genuinely supported, and experience a positive, organized, high-end environment from the moment they walk in.

While our Case Manager focuses on clinical results inside the treatment rooms, the Client Success Manager protects the plan by managing scheduling, accountability, communication, and office operations.

This role requires someone who follows processes thoroughly, executes systems exactly as designed, and brings positive energy and enthusiasm to every interaction.

Key Responsibilities

Client Experience & Retention

• Greet clients and manage check-in/check-out with professionalism and warmth
  
  

• Ensure clients are scheduled correctly and remain on track with their programs
  
  

• Proactively follow up with clients who miss appointments or fall behind
  
  

• Reinforce Case Manager recommendations and treatment plans
  
  

• Celebrate client progress and maintain consistent encouragement
  
  

• Maintain personalized touchpoints and relationship continuity
  
  

Office Operations & Organization

• Oversee daily front desk operations with precision
  
  

• Manage scheduling and clinic flow to prevent bottlenecks
  
  

• Coordinate supplements and client resources accurately
  
  

• Maintain an immaculate and elevated office environment
  
  

• Ensure no task, communication, or detail falls through the cracks
  
  

• Support the Case Manager with administrative procedures so they can focus on clinical care
  
  

What Success Looks Like

• Clients show up consistently and stay on track
  
  

• Scheduling is accurate and optimized
  
  

• Communication is timely and documented
  
  

• The office environment feels organized, exciting,  and high-end
  
  

• Systems are followed exactly as designed- must love FLOWCHARTS
  
  

• Nothing is forgotten, skipped, or loosely executed
  
  

Who You Are

This role is not for someone who “wings it.” It is for someone who thrives in structure.

You are:

• Exceptionally detail-oriented — you notice what others miss
  
  

• Highly organized at an advanced level
  
  

• Process-driven and committed to following systems thoroughly
  
  

• Able to execute step-by-step procedures with consistency and enthusiasm
  
  

• Proactive in preventing problems before they happen
  
  

• Calm under pressure and able to manage multiple moving parts
  
  

• Warm, personable, and confident in communication
  
  

• Professional in both appearance and demeanor
  
  

You take pride in precision.
You double-check your work.
You enjoy structure and clear expectations.
You understand that excellence lives in the details.

The Role in One Sentence

The Case Manager builds the plan.
The Client Success Manager protects the plan.

You are the connector, the accountability partner, and the culture carrier of our clinic.

Why Join Us?

• Be part of a high-performance, results-driven clinic
  
  

• Work in a structured, systems-based environment
  
  

• Play a direct role in client retention and transformation
  
  

• Opportunity for growth within a professional and expanding organization
  
  

If you thrive in organized environments, love keeping people on track, and believe that small details create big results, we would love to meet you!

Responsibilites include:

• Attract potential customers by answering product and service questions.
• Suggesting information about other products and services.
• Open customer accounts by recording account information.
• Maintains customer records by updating account information.