Medical Spa Receptionist - Medical-Grade Light Therapy & Weight Loss

Experience & Accountability Lead
Full-Time | Radiant Results | Sandy, Utah

About Us

We are a high-end, results-driven medical-grade light therapy clinic dedicated to delivering exceptional client outcomes and an elevated client experience. Our work is built on clinical excellence, accountability, precision, and personalized care.

We do not operate casually. We operate with intention, systems, and excellence.

We are looking for a Medical Spa Receptionist who thrives in structure, takes pride in precision, and understands that details are what separate good from exceptional.

Position Overview

The Medical Spa Receptionist is responsible for client experience, retention, and daily office flow. This role ensures that clients stay consistent with their care plans, feel genuinely supported, and experience a positive, organized, high-end environment from the moment they walk in.

While our Case Manager focuses on clinical results inside the treatment rooms, the Medical Spa Receptionist protects the plan by managing scheduling, accountability, communication, and office operations.

This role requires someone who follows processes thoroughly, executes systems exactly as designed, and brings positive energy and enthusiasm to every interaction.

Key Responsibilities

Client Experience & Retention

• Greet clients and manage check-in/check-out with professionalism and warmth

• Ensure clients are scheduled correctly and remain on track with their programs

• Proactively follow up with clients who miss appointments or fall behind

• Reinforce Case Manager recommendations and treatment plans

• Celebrate client progress and maintain consistent encouragement

• Maintain personalized touchpoints and relationship continuity

• High volume phone calls

Office Operations & Organization

• Oversee daily front desk operations with precision

• Manage scheduling and clinic flow to prevent bottlenecks

• Coordinate supplements and client resources accurately

• Maintain an immaculate and elevated office environment

• Ensure no task, communication, or detail falls through the cracks

• Support the Case Manager with administrative procedures so they can focus on clinical care
  
  

What Success Looks Like

• Clients show up consistently and stay on track

• Scheduling is accurate and optimized

• Communication is timely and documented

• The office environment feels organized, exciting, and high-end

• Systems are followed exactly as designed — must love FLOWCHARTS

• Nothing is forgotten, skipped, or loosely executed
  
  

Who You Are

This role is not for someone who “wings it.” It is for someone who thrives in structure.

You are:

• Exceptionally detail-oriented — you notice what others miss

• Highly organized at an advanced level

• Process-driven and committed to following systems thoroughly

• Able to execute step-by-step procedures with consistency and enthusiasm

• Proactive in preventing problems before they happen

• Calm under pressure and able to manage multiple moving parts

• Warm, personable, and confident in communication

• Professional in both appearance and demeanor
  
  

You take pride in precision.
You double-check your work.
You enjoy structure and clear expectations.
You understand that excellence lives in the details.

The Role in One Sentence:

The Case Manager builds the plan.
The Medical Spa Receptionist protects the plan.

You are the connector, the accountability partner, and the culture carrier of our clinic.

Why Join Us?

• Be part of a high-performance, results-driven clinic

• Work in a structured, systems-based environment

• Play a direct role in client retention and transformation

• Opportunity for growth within a professional and expanding organization
  
  

If you thrive in organized environments, love keeping people on track, and believe that small details create big results, we would love to meet you.