Client Success & Operations Lead (Hybrid Role)

Radiant Results | Full-Time

Competitive Base Salary + Bonus & Incentives + Health Insurance

This Role, Clearly Defined

This is a hybrid role combining Client Success and light operational leadership.

It is designed for a high-performing individual who can manage the client experience and take ownership of key operational functions as the clinic grows.

You are not just executing tasks — you are helping the clinic run.

You protect the client experience AND help ensure the operation stays on track.

Where This Role Fits

• The Case Manager builds the plan (clinical results)

• This role protects the plan AND supports the operation

• This role is the bridge between front desk execution and operational ownership

This is not a full Office Manager role —

but it is the first step toward one.

What You Actually Do

Client Experience & Retention (Primary Responsibility)

• Greet clients and manage check-in/check-out with professionalism and energy

• Ensure clients are scheduled correctly and stay consistent with their plans

• Follow up with missed appointments and maintain accountability

• Reinforce Case Manager recommendations and treatment plans

• Build strong relationships and maintain consistent communication

Accountability & Communication

• Keep clients engaged, consistent, and supported

• Ensure nothing falls through the cracks — scheduling, communication, or follow-up

• Maintain accurate and timely documentation

Operations Support (Secondary Responsibility)

• Support daily clinic operations and flow

• Assist in identifying scheduling inefficiencies or bottlenecks

• Help maintain organization of systems, supplies, and workflow

• Flag operational issues early and communicate proactively

• Step in to help solve problems when needed

Light Team & Workflow Support

• Help maintain accountability to systems and standards

• Assist with coordinating schedules and daily flow

• Support leadership in keeping operations consistent and organized

What Success Looks Like

• Clients show up consistently and stay on plan

• Scheduling is clean, accurate, and efficient

• The front of house runs smoothly and professionally

• Small operational issues are identified and solved early

• Nothing is missed, forgotten, or loosely executed

• Leadership is not pulled into daily operational problems

Who This Role Is For Someone Who Wants To Grow Into Leadership.

You are:

• Extremely detail-oriented and organized

• Process-driven and consistent in execution

• Proactive — you see problems before they happen

• Comfortable taking on more responsibility over time

• Strong with people but equally strong with systems

• Calm under pressure with multiple moving parts

You don’t just want a job - You want to grow into ownership of operations over time.

Growth Path

This role is designed to evolve.  High performers in this position will have the opportunity to grow into the Office Manager – Clinic Operations Leader role. 

With expanded authority, compensation, and leadership responsibilities.

Compensation & Benefits

• Competitive base salary

• Performance-based bonus and incentives tied to retention and operational performance

• Health insurance

• Clear path for advancement into leadership

Why Radiant Results

We operate with structure, systems, and accountability.

You will:

• Be at the center of both client experience and daily operations

• Play a critical role in clinic performance

• Gain real operational experience and leadership exposure

• Be part of a high-performance, results-driven environment

Join the Team

If you thrive in structured environments, love keeping things running smoothly, and want to grow into a leadership role — we want to meet you.  Apply today!

Case Manager – Clinical Results Lead

Radiant Results | Full-Time

Competitive Base Salary + Bonus & Incentives + Health Insurance

This Role, Clearly Defined

This is not a spa position - This is not a passive service role.

This is a results-driven, client-facing clinical leadership role.

The Case Manager owns the outcomes of our clients.

You are responsible for understanding each client’s situation, building a clear plan, and ensuring that plan produces measurable, visible results.

You build the plan. You drive the results.

What You Actually Do

Clinical Leadership & Strategy

• Conduct all first appointments and consultations

• Perform measurements, Styku scans, and progress evaluations

• Analyze client goals, lifestyle, and health factors

• Build structured treatment plans and clearly communicate them

• Adjust protocols based on real, measurable outcomes

Results & Accountability

• Track client progress and ensure results are being achieved

• Identify when clients are off track and intervene

• Lead continuation and renewal conversations with confidence

• Set expectations and hold clients accountable to the process

Client Relationship & Trust

• Build strong, trust-based relationships with clients

• Guide clients through challenges with clarity and confidence

• Communicate directly, professionally, and with purpose

• Be comfortable working in a clinical setting, including clients in minimal clothing

What Success Looks Like

• Clients are seeing real, measurable results

• Treatment plans are clear, structured, and effective

• Re-exams are thorough and outcome-driven

• Clients trust your recommendations and follow your lead

• You confidently guide clients into their next phase of results

Who This Role Is For Someone Who Wants Ownership. 

You are:

• Confident leading structured, one-on-one conversations

• Naturally authoritative but still empathetic

• Results-driven — you care if things are working or not

• Comfortable discussing goals, challenges, and accountability

• Detail-oriented and committed to following proven systems

• Passionate about health, wellness, and transformation

You don’t guess - You don’t wing it - You lead with clarity and intention.

Ideal Background

• Experience in health, wellness, fitness, nutrition, or a related field

• Experience in a client-facing, results-driven environment

• Comfortable with consultative conversations and guiding decisions

Compensation & Benefits

• Competitive base salary

• Performance-based bonus and incentives tied to results

• Health insurance

• Growth opportunities within a high-performance, expanding company

Why Radiant Results

We are not a casual environment - We are a structured, high-performance results clinic.

You will:

• Play a direct role in real client transformations

• Work within proven systems designed for success

• Be part of a team that values precision, accountability, and excellence

Join the Team

If you want to lead clients, drive real results, and take ownership of outcomes — we want to meet you.  Apply today!