Head Coach (Multi-Unit Leader)

Reports to: Area Director
Location: Houston, TX
Status: Full-time, salaried

Overview

The Head Coach is the heartbeat of our Zalat Pizza locations—responsible for driving excellence through people, product, and process. This role blends leadership, development, and hands-on action. The ideal Head Coach is a motivator, teacher, and operator who leads by example and builds teams that deliver consistent, high-quality pizza and unforgettable guest experiences.

Core Responsibilities

Leadership & Development (≈70%)

• Lead, coach, and inspire a team of Line Coaches, Keys, and hourly Zealots across both stores.
• Create individualized development plans and drive accountability through regular feedback and follow-up.
• Model ownership and Zalat values in every aspect of leadership—building strong, empowered teams.
• Maintain a strong presence in both stores, fostering culture, consistency, and connection.
• Identify leadership potential and build future bench strength through active succession planning.

Operations & Standards (≈20%)

• Ensure stores deliver consistent product quality—every pizza, every time.
• Reinforce “the basics”: dough procedure and stretch, sauce and cheese lock, bake, cut, garnish, sheriff (final check), and triple check (accuracy validation).
• Support daily operations as needed, including working shifts, making pizzas, and setting the standard for hustle and precision.
• Partner with GMs to manage labor, food cost, and overall financial health of both locations.
• Conduct store walks and audits with a coaching mindset—improving, not policing.

Community & Marketing (≈10%)

• Represent Zalat in the community with authenticity and enthusiasm.
• Support local store marketing initiatives and partnerships that build brand loyalty and drive sales.
• Collaborate with the Area Director and marketing team on creative, localized engagement strategies.

Key Attributes

• Ownership mindset: You don’t wait for someone else to fix it—you make it happen.
• People-first leadership: You believe success starts with strong teams and clear expectations.
• Operational excellence: You balance heart and hustle with sharp attention to detail.
• Culture keeper: You bring the fun, protect the standards, and keep Zalat’s vibe alive.

Requirements

• 2+ years of multi-unit or high-volume management experience.
• Proven record of developing teams and promoting from within.
• Strong operational knowledge—pizza experience a plus, but a passion for great food is essential.
• Flexible schedule, including evenings and weekends.
• Reliable transportation between assigned stores.

Perks

• Competitive salary + bonus potential.
• Growth opportunities within a rapidly expanding brand.
• Zalat culture: authentic people, great pizza, no corporate fluff.