The Shop Manager will oversee and be fully responsible for the coffee shop location's staff and activities to achieve a profitable store location, provide excellent customer service and prepare and serve hand crafted coffee drinks, other beverages and select food items to patrons.

Responsibilites include:

• Maintaining high standards within the shop (cleanliness, organization, customer service / experience, etc.)
• Keeping the shop running smoothly and efficiently  both on and off the clock by being available for employee contact, making sure shop inventory is stocked, covering as needed, etc.
• Tracking inventory and making orders for the shop
• Manages and oversees shop supervisors by communicating and holding them accountable for their responsibilities
• Conducting interviews, hiring and training staff
• Creates, organizes and oversees schedules
• Oversees and manages labor costs
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees as needed in accordance with company policy
• General daily operations and general responsibility for managing staff, revenue, cost of goods, etc.

Requirements include:

• Minimum 30 hours/week of shop shifts + additional hours as needed to complete other tasks and responsibilities
• Must be available to work early mornings, evenings and weekends
• Excellent verbal and written communication skills
• Ability to follow all safe food handling procedures and
  sanitation practices with proper certificates
• Obtain ServeSafe Certification
• Proficient in G Suite
• Organized with attention to detail
• Works well under pressure and with deadlines; ability to multitask
• Strong leadership and management skills with ability to motivate staff
• Excellent customer service abilities (quick, efficient and kind)
• Ability to develop and maintain budgets
• Thorough understanding of company policies and practices
• Degree in Business, Business Administration or related field highly preferred, but less formal education with more on-the-job experience may be substituted
• At least two years of food industry, hospitality/customer service, retail or management
  experience highly preferred
• Advanced knowledge of coffee 
• Successful completion of the company's management training program
• Must successfully complete training in food and drink
  preparation, food and drink service skills and customer service procedures