Customer Care Representatives are the first point of contact for current SuretyBonds.com clients. Customer Care supports clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.

What We're Looking For

• High energy and excitement for helping others 
• Curious minds with an inherent eagerness to learn and adapt
• Excellent verbal and written communication
• Passion, drive, and work ethic to succeed within the company, team, and individually

It Would Be Great If You Have These Skills Already

• Customer service or insurance industry experience
• Comfortability with navigating basic CRM software and some data entry
• Bachelor's or Associate's Degree (not required)
• MO Property and Casualty License (not required)
• Fluent in conversational Spanish (not required)

Key Responsibilities

• • Coordinate client requests
  • Finalize transactions including payment, legal documents, and finance agreements
  • Analyze problems and seek customer resolutions
  • Multitask over multiple service platforms 
  • Effectively communicate underwriting decisions to clients
  • Communicate industry trends to leadership 
  • Assist with system improvements
  • Licensed in Missouri (Training, learning, and testing to be provided and paid for)
  • Great interpersonal skills to benefit the team environment

To learn more about the job responsibilities, team, and onboarding process, visit our Customer Care Representative Job Spotlight blog post.

I think I'd be a good fit. How do I apply?

Send an email along with your resume to careers@suretybonds.com and tell us why you want to join our team! Please include the position you're interested in with your email.

When applying, please note if you currently have a Missouri Property and Casualty License or are fluent in conversational Spanish (neither of which are required for candidate consideration).

SuretyBonds.com is an equal opportunity employer.