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Care Care Representative

Care Care Representative

SuretyBonds.com

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Description

Customer Care Representative

Columbia, MO

Full-time, 40 hours/week

Pay $20-$25, commensurate with experience

Customer Care Representatives are the first point of contact for current SuretyBonds.com clients. Customer Care supports clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.

What We're Looking For

  • High energy and excitement for helping others 
  • Curious minds with an inherent eagerness to learn and adapt
  • Excellent verbal and written communication
  • Passion, drive, and work ethic to succeed within the company, team, and individually

It Would Be Great If You Have These Skills Already

  • Customer service or insurance industry experience
  • Bachelor's or Associate's Degree (not required)
  • MO Property and Casualty License (not required)
  • Comfortability with navigating basic CRM software and some data entry

Key Responsibilities

  • Coordinate client requests
  • Finalize transactions including payment, legal documents, and finance agreements
  • Analyze problems and seek customer resolutions
  • Multitask over multiple service platforms 
  • Effectively communicate underwriting decisions to clients
  • Communicate industry trends to leadership 
  • Assist with system improvements
  • Licensed in Missouri (Training, learning, and testing to be provided and paid for)
  • Great interpersonal skills to benefit the team environment
Location:
803 E Walnut St, Columbia, MO, 65201
Job Status:

Hiring

Position Type:

Full time

Rate:

$24 - $28 + Benefits

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