Professional Server at Award-Winning Brewery & Distillery
Old Herald Brewery & Distillery
Description
ABOUT OUR TEAM:
Our whole team is working incredibly hard to make Old Herald into the best upscale casual brewery & distillery in our region.
Workplace culture is incredibly important here and we protect the experience of our staff and customers. We have a great time, but take our work seriously by paying attention to every detail.
Responsibilities include:
- Customer interaction
- Taking orders and closing checks
- Food and drink service
- General table and restaurant maintenance
- Restaurant opening and closing duties
Hiring
Hourly
Guest Experience Manager
Old Herald Brewery & Distillery
Description
Job Overview
Come grow with us! We are seeking a skilled and experienced Front of House Manager to oversee our guest experience. This role is responsible for implementing and upholding service standards to ensure a consistent guest experience, training and mentoring of service staff, monitor guest feedback and respond to concerns in a timely and professional manner incorporating guest feedback into improving the overall experience.
Duties
- Supervise front-of-house staff
- Train and mentor new employees on customer service standards and procedures
- Schedule staff shifts and manage daily workloads to ensure optimal guest service
- Collect and analyze guest feedback through surveys, reviews, and direct communication
- Identify trends and areas for improvement based on guest feedback and operational data
- Plan and oversee special events, promotions, and guest activities to enhance the overall experience
- Assist in managing the budget for front-of-house operations, ensuring efficient use of resources
- Monitor expenditures and implement cost-saving measures without compromising service quality
Skills
- Proven experience in a hospitality role, ideally in a supervisory or managerial position
- Strong background in customer service, with a track record of improving guest satisfaction
- Excellent interpersonal and communication skills, both verbal and written
- Strong leadership and team management abilities
- Problem-solving skills and the ability to handle guest concerns effectively
Personal Attributes
- A friendly, approachable demeanor with a passion for providing excellent guest experiences.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Excellent leadership and interpersonal skills
- Knowledge of catering, banquet, and food service operations
If you have a passion for hospitality, good food , tasty beverages and possess the skills mentioned above, we invite you to apply for this exciting opportunity as our Guest Experience Manager.
Hiring
Full Time
Skilled Lead Cook for Brewery & Distillery
Old Herald Brewery & Distillery
Description
About us
Old Herald Brewery & Distillery is an award winning and growing brewery and distillery in the heart of the metro east featuring one of the most unique dining and entertainment environments in the country. We are family owned and located in Collinsville, IL. featuring an outdoor ampitheater, patio, private event spaces and large dining/tasting room celebrating the newspaper printing history of the space.
Old Herald attracts many travelers due to Collinsville's many hotel rooms, close proximity to downtown St. Louis, World Wide Technology Racetrack, Fairmount Park/FanDuel Sportsbook, Southern Illinois University at Edwardsville, Route 66 and the World's Largest Catsup Bottle.
The Old Herald Guest Experience features:
- A award winning beer and spirits including Horseradish Vodka (Collinsville is horseradish capital of the wold), Agave Spirits, Bourbon, Gin, Vodka and "Mississippi River Rum"
- One of the most unique hospitality settings in the US
- Growth opportunities and profit sharing
- Lively atmosphere
ABOUT THIS POSITION:
This position includes prepping / cooking a variety of the different food products included in our menu and daily prep list.
Although experience is required, we expect that every member of our team will continue to learn & adapt. We expect our team to have positive and teachable attitudes at all times.
You will be responsible for on time preparation of made to order menu items, private events and pairing dinners.
Ideal candidates are passionate about food, creative, and also have the ability to cook food to order.
You will report to the chef or kitchen manager and also be responsible for excellent sanitation practices and other food/kitchen related duties.
We look forward to meeting you!
Hiring
Hourly
$18 - $22 / hr
Equal Opportunity Employer
Our company is an equal opportunity employer/affirmative action employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or protected veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law.
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Our Hiring Culture
At Old Herald Brewery & Distillery, we believe that great service starts with our team. If you are an enthusiastic and eager person who cares about giving people a great experience, please apply!
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