RECRUITING AND RETENTION COORDINATOR

Department: Human Resources

Key aspects of the Recruiting and Retention coordinator:

• Recruiting
• Interviewing
• Hiring
• Training
• Coaching
• Evaluating
• Policy Recommendation
• Team Building
• Employee Relations
• Leadership
• Employee Engagement

The role must support the work of managers who supervise and lead the work of the employees of the organization. The role is seriously involved in defining and developing an organizational culture that enables the organization to succeed in its service to customers. This role will work closely with the Events Coordinator to provide adequate staffing for events, and reports directly to the Chief Operating Officer. 

The Recruiting and Retention Coordinator is responsible for delivering all facets of employee success throughout the organization. This will be achieved through the development of local and regional recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas. The Recruiting and Retention Coordinator will play a critical role in ensuring we are hiring the best possible talent throughout the organization. The Recruiting and Retention Coordinator will take the lead in organizing and implementing staff training, as well as supervising employment engagement programs in the organization.

Primary Objectives:

• Develop and execute recruiting plans.
• Network through industry contacts, association memberships, trade groups, social media, and employees.
• Coordinate and implement college recruiting initiatives.
• Training and Development
• Employee Engagement
• Administrative duties and record keeping.

Develop and Execute Recruiting Plan:

• Work with spa leaders on recruiting planning meetings to assess staffing needs at each location

• Assist in creating and updating job descriptions

• Lead the creation of a recruiting and interviewing plan for each open position.

• Efficiently and effectively fill open positions.

• Conduct regular follow-up with leaders to determine the effectiveness of recruiting plans and implementation.

• Develop a pool of qualified candidates in advance of need.

• Research and recommend new sources for active and passive candidate recruiting.

• Build networks to find qualified passive candidates.

• Post openings in online venues, with professional organizations, and in other position appropriate venues.

• Post positions to appropriate Internet sources.

• Improve the company website recruiting section to assist in recruiting.

• Research new ways of using the internet for recruitment.

• Use social and professional networking sites to identify and source candidates.

Network Through Industry Contacts, Association Memberships, Trade Groups and Employees

• Locate and document where to find ideal candidates.

• Aid in establishing a recognizable employer of choice reputation for the company, both internally and externally.

• Communicate with managers and employees regularly to establish rapport, gauge morale, and source new candidate leads.

• Create contacts within the industry.

• Attend local professional meetings.

• Attend local recruitment events to source potential candidates at trade schools and universities

• Maintain regular contact with possible future candidates.

Coordinate and Implement Trade School and College Recruiting Initiatives

• Coordinate college recruiting initiatives.

• Attend career fairs for recruiting and company recognition.

• Develop working relationships with colleges to aid in recruiting.

• Give presentations at colleges and trade schools to increase awareness of the company.

Training and Development

• Assist with the establishment of an in-house employee training system that addresses the company's training needs including training needs assessment, new employee orientation and on-boarding, management development, technical skills training, and measurement of training impact.

• Supervises the selection and contracting of external training programs and consultants.

• Provides necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports.

• Assists with the development of and monitors the spending of the corporate training budget.

• Maintains employee training records.

Employee Engagement 

• Assist in the creation of a work environment and culture that reinforces our company's mission and core values

• Assist in the development and implementation of employee contests and programs to achieve desired engagement

• Conduct employee engagement surveys; analyze and distribute results

• Assist with events and projects associated with our cultural development

• Create post-event reports

• Administer the Employee Recognition Program

• Coordinate employee appreciation activities

Administrative Duties and Record Keeping

• Review applicants to evaluate if they meet the position requirements.

• Conduct prescreening interviews

• Maintain all pertinent applicant and interview data in the Human Resources Information System. 

• Assist in performing reference and background checks for potential employees and contractors.

• Assist in writing and forwarding rejection letters

• Assist in interviewing and selecting employees onsite

• Assist in preparing and sending offer packages.

• Assist in preparing new employee orientation and training materials.

• Assist managers in ensuring compliance with all State licensing documentation requirements.

• Perform other special projects as assigned.

Required Knowledge, Skills, and Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience with recruiting.

• Proven candidate sourcing and relationship building skills.

• Excellent computer skills in a Microsoft Windows environment.

• Type at least 50 words per minute.

• Excellent oral and written communication skills.

• General knowledge of various employment laws and practices.

• Excellent interpersonal and coaching skills.

• Ability to work with various departments and foster teamwork.

• Ability to work independently with minimal supervision.

• Skills in database management and record keeping.

• Ability to maintain the highly confidential nature of human resources work.

• Ability to travel for recruitment meetings, college visits, and career fairs and maintain a flexible work schedule
  

• Excellent organizational skills.

• Must be able to identify and resolve problems in a timely manner.

• Gather and analyze information skillfully.

Education and Experience:

• College degree or pursuit thereof is required

• One to two years of human resources experience preferred

• Spa industry experience preferred
  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job includes close vision.