Guest Services Representative

Front Desk Associate / Spa Receptionist / Customer Service Representative

Morgan Ford Massage Therapy

3187 Morganford Rd. St. Louis, MO 63116

Job Description

Morgan Ford Massage Therapy is hiring a Guest Services Representative to serve as the front desk leader and first impression for our spa.

This role is the lifeline of the business. You are the first point of contact for every guest and are responsible for managing the entire experience before, during, and after each visit.

This is not a passive front desk role. We are looking for someone who is organized, detail-oriented, service-driven, and motivated by performance and results.

If customer service is your calling and you take pride in creating exceptional experiences while driving sales and efficiency, this is a strong opportunity to grow within a structured, high-performing spa environment.

What You’ll Do

Client Experience & Front Desk Operations

• Greet every guest with energy, professionalism, and a welcoming presence

• Create a strong first impression and deliver a consistent, high-end client experience

• Check guests in and out accurately and efficiently

• Assist guests with forms, questions, and overall experience from arrival to departure

Scheduling & Flow Management

• Schedule appointments and manage provider availability

• Organize bookings to maximize efficiency and profitability

• Ensure smooth daily flow of services and minimize gaps or delays

Sales & Client Retention

• Recommend services, memberships, packages, and retail products

• Encourage pre-booking and repeat visits

• Sell gift cards and promote specials

• Track performance, sales metrics, and daily activity

Operations & Administrative Support

• Complete opening and closing procedures and daily checklists

• Handle phone calls, inquiries, and guest communication

• Assist spa leadership with administrative tasks

• Manage cash handling, reporting, and gratuity distribution

Facility & Organization

• Maintain a clean, organized, and professional spa environment

• Assist with laundry, restocking, and light cleaning duties

• Support event setup, breakdown, and in-spa promotions

• Help manage retail displays and inventory organization

What We’re Looking For

• Strong customer service skills with a true “people-first” mindset

• Highly organized and detail-oriented

• Ability to multitask in a fast-paced environment

• Professional appearance and communication

• Reliable, punctual, and accountable

• Comfortable with sales, recommendations, and upselling

• Positive, energetic attitude with a team-first mindset

• Ability to maintain discretion and confidentiality

Requirements

• High school diploma or equivalent required

• 1–2+ years of experience in spa, salon, hospitality, customer service, or front desk roles preferred

• Strong computer skills (POS systems, scheduling software, Microsoft/Google tools)

• Ability to type efficiently (40+ WPM preferred)

• Comfortable handling multiple systems and tasks simultaneously

• Ability to lift up to 50 lbs and assist with light cleaning duties

• Flexible schedule, including evenings, weekends, and extended hours as needed

What Success Looks Like

• Guests feel welcomed, valued, and taken care of from start to finish

• Scheduling is accurate, efficient, and optimized

• Retail and service sales goals are consistently achieved

• The front desk and spa environment are clean, organized, and professional

• No details are missed and nothing falls through the cracks

Expectations

• Maintain a polished, professional appearance and follow dress standards

• Greet every guest with enthusiasm and consistency

• Create a positive, upbeat environment for both guests and team members

• Stay proactive in sales, service, and organization at all times

• Participate in team meetings, training, and performance reviews

• Represent the brand both inside and outside of the spa

Why Work at Morgan Ford Massage Therapy

• Established spa with a strong and growing client base

• Structured, performance-driven environment

• Opportunity to grow into leadership or advanced roles

• Commission and performance-based earning potential

• Team-focused culture with clear expectations and growth opportunities

Apply Today

If you are someone who thrives in a structured, fast-paced, client-focused environment and takes pride in delivering exceptional service while driving results, apply today and join the Morgan Ford Massage Therapy team.

Licensed Esthetician

Esthetician / Licensed Esthetician (Skincare, Facials, Waxing)

Morgan Ford Massage Therapy

3187 Morganford Rd. St. Louis, MO 63116

Job Description

Morgan Ford Massage Therapy is growing and we’re looking for a Licensed Esthetician to join our team.

This is a great opportunity for a skilled, reliable esthetician who wants to work in a professional, client-focused environment with an existing client base, strong earning potential, and opportunities to expand their skillset.

If you’re passionate about skincare, results, and creating a high-quality client experience — we’d love to meet you.

What You’ll Do

• Perform professional skincare and esthetic services based on client needs

• Deliver results-driven treatments while creating a relaxing, elevated experience

• Build and maintain strong relationships with clients

• Recommend skincare products and treatment plans

• Maintain a clean, organized, and professional treatment space

• Help grow and retain a loyal clientele

Services You’ll Provide

• Facials and customized skincare treatments

• Body treatments

• Full body waxing (including Brazilian waxing)

• Chemical peels

• Microdermabrasion

• High frequency treatments

Additional Training & Growth

We provide hands-on training for estheticians who are eager to expand their skillset, including:

• Swedish Massage

• Hot Stone Massage

• Prenatal Massage

• Lymphatic Drainage

What We’re Looking For

• Active Missouri Esthetician License (Required)

• Strong knowledge of skincare treatments and techniques

• Comfortable performing waxing services, including Brazilian waxing

• Professional, dependable, and client-focused

• Excellent communication and interpersonal skills

• Passion for skincare, wellness, and client results

• Motivated to grow your skills and build your book of business

Preferred (Not Required)

• Experience with Bioelements, PCA, or Farmhouse Fresh product lines

• Experience in a spa or results-driven skincare environment

Compensation & Benefits

• $30 – $50 per hour (based on experience and performance)

• Commission-based earnings with hourly support during ramp-up period

• Tips + 10% commission on retail sales

• Supplemental insurance (full-time employees)

• Paid time off / vacation

• Wellness benefits

• Employee discounts on services and products

• W-2 Employee status

Why Work at Morgan Ford Massage Therapy

• Established and growing client base

• Supportive, team-focused environment

• Training provided to expand your service offerings

• Strong earning potential with commission + tips

• Opportunity to build a long-term career in skincare and wellness

Apply Today

If you’re a Licensed Esthetician looking for a professional environment where you can grow, learn, and earn, apply today and join the Morgan Ford Massage Therapy team.

Licensed Massage Therapist

Massage Therapist / Licensed Massage Therapist (LMT)

Morgan Ford Massage Therapy

3187 Morganford Rd. St. Louis, MO 63116

Job Description

Morgan Ford Massage Therapy is growing and we’re looking for a Licensed Massage Therapist (LMT) to join our team.

This is a great opportunity for a skilled therapist who wants to work in a professional, client-focused environment with consistent clientele, strong earning potential, and the ability to grow your career.

If you take pride in your craft, care about client results, and want to be part of a supportive, high-quality team — we’d love to meet you.

What You’ll Do

• Perform professional massage therapy services based on client needs

• Deliver high-quality treatments that promote relaxation, recovery, and pain relief

• Develop customized treatment plans for clients

• Recommend products and services that support ongoing wellness

• Maintain a clean, organized, and professional treatment space

• Build strong relationships with repeat clients

• Ensure an exceptional guest experience from start to finish

Modalities (Preferred or Willing to Learn)

• Deep Tissue Massage

• Swedish Massage

• Sports Massage

• Hot Stone Massage

• Reflexology

• Prenatal Massage

What We’re Looking For

• Active Missouri Massage Therapy License (Required)

• Strong knowledge of massage techniques and body mechanics

• Professional, dependable, and client-focused

• Excellent communication and interpersonal skills

• Passion for health, wellness, and helping clients feel their best

• Willingness to continue learning and growing your skillset

Compensation & Benefits

• $40 – $50 per hour (based on experience and performance)

• Commission structure up to 50% of services

• Tips + 10% retail commission

• Supplemental insurance (full-time employees)

• Paid time off / vacation

• Wellness benefits

• Employee discounts on services and products

• W-2 Employee status

Why Work at Morgan Ford Massage Therapy

• Established and growing client base

• Supportive, team-focused environment

• Strong earning potential with commission + tips

• Opportunity to grow your skills and clientele

• Professional, clean, and well-managed workspace

Apply Today

If you’re a Licensed Massage Therapist looking for a stable, high-quality environment where you can grow and earn, apply today and join the Morgan Ford Massage Therapy team.

We are seeking "as needed" licensed massage therapists for chair massage events and out calls to local bed and breakfast/inns, hotels, homes. Pay is 50% commission (generally $45/hour for chair massage and $55-65 for 60 minute out calls). Employee status.

Morgan Ford Spas (www.morganfordspas.com) with locations in Tower Grove South, Soulard, and Webster Groves, seek a full time or part time housekeeping/janitorial staff to split time between our three locations doing regular light cleaning, some deep cleaning, and laundry. 

The responsibilities of housekeeping staff at Morgan Ford Spas includes:
Ensuring cleanliness and orderliness in the spa.  Light cleaning duties including daily sweeping, mopping, bathroom cleaning, laundering sheets and towels, dusting and cleaning product shelves, cleaning service and waiting areas, vacuuming carpets and rugs. Weekly deep cleaning duties include cleaning ceiling fans, window sills, tables, chairs and shelves, laundering fleece and blankets, cleaning equipment in treatment rooms, baseboards, inside windows, and other tasks as they arise.

Skills Requirements - 
Personal Characteristics:
Team player and motivated self-starter
Well organized, proactive, and enjoys multi-tasking
Demonstrates confidentiality and discretion when required
Maintains a courteous demeanor and professional appearance

Education & Experience:
No education or experience required, only a great attitude and willing to work hard and learn cleaning tasks.

WHAT YOU CAN OFFER US:
Positive and relaxed attitude
Commitment to teamwork and higher standards
Passion for excellence
Strong initiative, drive and devotion to wellness
Willingness to learn

WHAT WE OFFER:
Competitive pay
Paid time off upon tenure
Service and product discounts
Benefits for Full Time Staff
Opportunity to grow

EOE Statement:  All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, protected veteran, or disability status.

Key aspects of the Marketing Coordinator:

• Creative Design
• Media Management
• Business Development
• Promotional Events
• Leadership

The Marketing Coordinator is responsible for internal and external design for all digital and print projects. They frequently engage with local residents, businesses and media to capture new customers, and are the in-house expert of all brand and marketing strategies. The Marketing Coordinator ensures that all spa events and social media are effectively  publicized. This role will also be charged with discovering new opportunities within the community to establish a stronger bond with our target audience and increase local market share. This position will oversee all social media posting and engagement, coordinate corporate wellness and other marketing events, and will be the primary lead on the company's philanthropic activities and in-house and public marketing material creation. This position will also be responsible for logistics including room setup, reservations, decorations, entertainment, ordering food and marketing for multiple types of events. They will be the primary lead on the company's philanthropic activities.

This role will be responsible for assisting with answering the Leader on Duty (LOD) line. This role will be expected to be fully trained as a Guest Services Representative, both in software and in daily operational tasks, and be ready to assist/fill in if needed. The responsibilities of this role are estimated at 20 hours per week. This role will report to the Director of Operations.  

Marketing Materials and Creative

• Design all creative content for advertising materials for both in-house retail & service promotions, and outside advertising.
• Manage all branded and co-branded materials for consistency and adherence to brand standard.
• Create an annual marketing calendar for the spa, highlighting various sales areas on a monthly basis.

Social and Other Media

• Post on a weekly, and more as needed, basis to social media.
• Create bi-monthly video content to be shared on social media.
• Engage with social media followers to increase exposure.
• Create events in social media for internal and external promotions
• Write, edit, and publish a monthly newsletter via email.
• Write, edit and distribute press releases to local media.

Business Development

• Identify and vet new ideas and guest experiences, and work with the Leadership team for roll-out.
• Create events to launch new products, promote spa treatments, educate guests, promote guest appreciation, and promote corporate good-will in the community.
• Collaborate with the Leadership team to enhance promotional opportunities that will increase business and revenue.
• Direct and manages community relations strategy.
• Research, identifies and capitalizes on new market opportunities.
• Work with corporate affiliates on cross-promotional initiatives.
• Actively market our corporate chair massage and spa services to local companies.
• Maintain relationships with local hotels and bed & breakfast owners/concierge to gain referrals for in-room massage needs & coordinates fulfillment of opportunities with the Guest Services Coordinator.
• Foster relationships with wellness coordinators of local companies to drive new event opportunities.
• Research new opportunities for participation in trade shows, wellness fairs, festivals and clinics.
• Review and update Product Review Guides on a regular basis.
• Coordinate and maintains internal staff donations of services.

Promotional Events

• Serve as the main point of contact for corporate wellness and community events from inquiries to booking through event day.
• Lead event planning meetings and event evaluations.
• Plan for event logistics including conceptualization, connecting to target audiences, allocating budgets, finding venues/dates, etc, and assists the Event Coordinator who is responsible for the execution of events.
• Order and maintain all event and meeting supplies.
• Create floor plans and general timelines for each event.
• Ensure collection photos, videos, and promotional material from events.

Administrative Duties and Record Keeping

• Coordinate and maintain internal staff donations of services.
• Prepare past, current, and future calendars of events scheduled.
• Log all missed opportunities to discuss in Leadership meetings.
• Prepare monthly/yearly revenue reports.
• Develop and manage the marketing budget/forecast/contracts/financials.
• Create periodic goals for marketing efforts to reach company goals.
• Maintain statistical records of success of all marketing efforts, including monthly social media statistics, event statistics, and outside advertising statistics.
• Oversee internet marketing strategies; and website development and performance.
• Maintain updated marketing records in company project management software, i.e. Monday.com.

Leadership

• Attend all Leadership meetings and trainings.
• Plan and attend additional meetings/communications with Guest Service Coordinator and Event Coordinator as spa parties and other events occur.
• Assist with the LOD system, including the LOD phone line as well as the FDS to LOD Google chat, to handle staff questions and call offs.
• Fully able to assist a location or fill in for Guest Service Representatives as needed.
• Perform other special projects as assigned.

Communication

• Monitor emails, chats and voicemail several times daily.
• Answer and place phone calls as appropriate.
• Receive, responds to and processes requests from local charitable organizations for donations of services and/or products.
• Report on any guest situations, problems and feedback during any previous events.
• Communicate additional staff needs to the Guest Service Coordinator and/or Event Coordinator in a timely fashion.
• Proofread all proposals, contracts, and responses to correspondence for mistakes before forwarding to recipients.
• Maintain filing systems and an organized office space.
• Attend monthly plan & review meetings with the Director of Operations.
• Provide support and backup to Guest Services staff and Leadership, and other duties as assigned.

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven marketing and relationship building skills.
• Excellent computer skills in a Microsoft Windows environment, including Microsoft/Open Office/Google document and spreadsheet creation/Photoshop/Adobe Illustrator/Canva, and scheduling software, i.e. Zenoti.
• Strong analytical skills, and ability to identify relevant data and utilize it to impact spa revenue.
• Self-starter and ambition to create new ideas.
• Excellent oral and written communication skills.
• Type at least 50 words per minute.
• Excellent oral and written communication skills.

• Excellent interpersonal and guest service skills.

• Ability to work with various departments and foster teamwork.

• Ability to work independently with minimal supervision.

• Skills in record keeping.

• Ability to maintain the confidential nature of Leadership information.

• Ability to travel for meetings, events, trade shows, fairs and career development training, and maintain a flexible work schedule.
  

• Excellent organizational skills.

• Must be able to identify and resolve problems in a timely manner.

Education and Experience

• Bachelor’s or Associate's Degree in Marketing, Communications, Graphic Design or related field.
• A history of providing excellent customer service.
• Experience with marketing, advertising and/or promotions.
• One to two years of training or supervision of others preferred.
• Experience in the salon/spa and/or hospitality industry preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

EOE Statementnt

Morgan Ford Massage & Spa provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

RECRUITING AND RETENTION COORDINATOR

Department: Human Resources

Key aspects of the Recruiting and Retention coordinator:

• Recruiting
• Interviewing
• Hiring
• Training
• Coaching
• Evaluating
• Policy Recommendation
• Team Building
• Employee Relations
• Leadership
• Employee Engagement

The role must support the work of managers who supervise and lead the work of the employees of the organization. The role is seriously involved in defining and developing an organizational culture that enables the organization to succeed in its service to customers. This role will work closely with the Events Coordinator to provide adequate staffing for events, and reports directly to the Chief Operating Officer. 

The Recruiting and Retention Coordinator is responsible for delivering all facets of employee success throughout the organization. This will be achieved through the development of local and regional recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas. The Recruiting and Retention Coordinator will play a critical role in ensuring we are hiring the best possible talent throughout the organization. The Recruiting and Retention Coordinator will take the lead in organizing and implementing staff training, as well as supervising employment engagement programs in the organization.

Primary Objectives:

• Develop and execute recruiting plans.
• Network through industry contacts, association memberships, trade groups, social media, and employees.
• Coordinate and implement college recruiting initiatives.
• Training and Development
• Employee Engagement
• Administrative duties and record keeping.

Develop and Execute Recruiting Plan:

• Work with spa leaders on recruiting planning meetings to assess staffing needs at each location

• Assist in creating and updating job descriptions

• Lead the creation of a recruiting and interviewing plan for each open position.

• Efficiently and effectively fill open positions.

• Conduct regular follow-up with leaders to determine the effectiveness of recruiting plans and implementation.

• Develop a pool of qualified candidates in advance of need.

• Research and recommend new sources for active and passive candidate recruiting.

• Build networks to find qualified passive candidates.

• Post openings in online venues, with professional organizations, and in other position appropriate venues.

• Post positions to appropriate Internet sources.

• Improve the company website recruiting section to assist in recruiting.

• Research new ways of using the internet for recruitment.

• Use social and professional networking sites to identify and source candidates.

Network Through Industry Contacts, Association Memberships, Trade Groups and Employees

• Locate and document where to find ideal candidates.

• Aid in establishing a recognizable employer of choice reputation for the company, both internally and externally.

• Communicate with managers and employees regularly to establish rapport, gauge morale, and source new candidate leads.

• Create contacts within the industry.

• Attend local professional meetings.

• Attend local recruitment events to source potential candidates at trade schools and universities

• Maintain regular contact with possible future candidates.

Coordinate and Implement Trade School and College Recruiting Initiatives

• Coordinate college recruiting initiatives.

• Attend career fairs for recruiting and company recognition.

• Develop working relationships with colleges to aid in recruiting.

• Give presentations at colleges and trade schools to increase awareness of the company.

Training and Development

• Assist with the establishment of an in-house employee training system that addresses the company's training needs including training needs assessment, new employee orientation and on-boarding, management development, technical skills training, and measurement of training impact.

• Supervises the selection and contracting of external training programs and consultants.

• Provides necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports.

• Assists with the development of and monitors the spending of the corporate training budget.

• Maintains employee training records.

Employee Engagement 

• Assist in the creation of a work environment and culture that reinforces our company's mission and core values

• Assist in the development and implementation of employee contests and programs to achieve desired engagement

• Conduct employee engagement surveys; analyze and distribute results

• Assist with events and projects associated with our cultural development

• Create post-event reports

• Administer the Employee Recognition Program

• Coordinate employee appreciation activities

Administrative Duties and Record Keeping

• Review applicants to evaluate if they meet the position requirements.

• Conduct prescreening interviews

• Maintain all pertinent applicant and interview data in the Human Resources Information System. 

• Assist in performing reference and background checks for potential employees and contractors.

• Assist in writing and forwarding rejection letters

• Assist in interviewing and selecting employees onsite

• Assist in preparing and sending offer packages.

• Assist in preparing new employee orientation and training materials.

• Assist managers in ensuring compliance with all State licensing documentation requirements.

• Perform other special projects as assigned.

Required Knowledge, Skills, and Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience with recruiting.

• Proven candidate sourcing and relationship building skills.

• Excellent computer skills in a Microsoft Windows environment.

• Type at least 50 words per minute.

• Excellent oral and written communication skills.

• General knowledge of various employment laws and practices.

• Excellent interpersonal and coaching skills.

• Ability to work with various departments and foster teamwork.

• Ability to work independently with minimal supervision.

• Skills in database management and record keeping.

• Ability to maintain the highly confidential nature of human resources work.

• Ability to travel for recruitment meetings, college visits, and career fairs and maintain a flexible work schedule
  

• Excellent organizational skills.

• Must be able to identify and resolve problems in a timely manner.

• Gather and analyze information skillfully.

Education and Experience:

• College degree or pursuit thereof is required

• One to two years of human resources experience preferred

• Spa industry experience preferred
  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job includes close vision.