The server is the direct guide to the guest experience at MTJ. The server controls the pace and tone of the dining experience from the moment a guest sits at a table to the time they stand up to leave. They provide friendly, responsive service focusing on hospitality and ensuring their guests want to return.

 Duties and Responsibilities:

• Genuinely welcome guests and engage them in unscripted conversation
• Listen to guests’ questions, needs, and concerns.
• Address each with attention, understanding, and by making recommendations
• Anticipate the guests’ needs or preferences by recognizing facial and indirect cues throughout their dining experience (hesitation, silence, glancing around the restaurant, etc.)
• Develop and maintain a comprehensive knowledge and understanding of MTJ and its standards, procedures, products, and services. Stay up to date on off menu products, specials, etc.
• Use the POS/Toast as a primary method of communication and organization
• Deliver food and drinks to tables, communicate items to the table
• Facilitate charge and payment from guests
• Answer phones and complete those calls as necessary
• Communicate openly, clearly, and positively to guests, co-workers, and managers
• Embrace the teamwork philosophy by striving to assist other team members
• Protect guests and the establishment by knowing and following sanitation, safety and alcohol control policies.
• General and basic housekeeping duties including but not limited to sweeping and mopping floors, cleaning beverage equipment, stocking side stations, servicing restrooms, etc.

Qualities of a Server:

• Friendly and energetic demeanor and personality
• Sense of urgency - the need to finish a task quickly and effectively
• Ability to keep calm under pressure
• Ability to take instruction, especially under pressure
• Positive outlook and influence
• Ability to multitask and stay organized
• Attention to detail, cleanliness, and sanitation
• Awareness of environment and service needs
• Ability to prioritize tasks based on importance and urgency
• Basic computer literacy and basic math skills 

Requirements:

• Must be at least 18 years of age (Adhere to MO liquor laws)
• Previous restaurant experience
• Previous serving experience preferred
• Clean and hygienic appearance
• Ability to stand, walk, bend etc for extended periods and lift up to 40 pounds
• Ability to work nights, weekends, and holidays

The host is a friendly and energetic team member. The host provides guests with their first and last impressions of Mission Taco Joint. They are responsible for controlling the flow of the restaurant and for managing the waitlist.
 
Duties and Responsibilities:

• Genuinely welcome all guests into the restaurant as they walk in the door
• Responsible for maintaining a presence at the host stand
• Seat guests at tables by following a fair rotation and a floor chart set forth by the Manager on Duty (MOD)
• Answering telephone calls and fulfilling those calls as necessary
• Develop and maintain a comprehensive knowledge and understanding of MTJ and its standards, procedures, products, and services
• Manage the waitlist for the restaurant when necessary. Accurately quote wait times
• Anticipate the guests needs or preferences by recognizing facial and indirect cues
• Listen to guests, understand their needs and concerns, do your best to accommodate
• Communicate openly, clearly, and positively to guests, co-workers, and managers
• Maintain contact with the serving staff, kitchen staff, management and guests to ensure that dining details are handled properly, and customers’ concerns are addressed
• Protect guests and the establishment by knowing and following sanitation, safety and alcohol control policies
• Embrace the teamwork philosophy by striving to assist other team members
• General and basic housekeeping duties around the restaurant including but not limited to sweeping floors and sidewalks, sanitizing seats, cleaning windows, stocking restrooms, etc.
• Leave the guest with a positive message by acknowledging guests as they leave with a thank you and a smile

Qualities of a Host:

• Friendly and energetic demeanor and personality
• Ability to keep calm under pressure
• Ability to take instruction, especially under pressure
• Positive outlook and influence
• Ability to multitask
• Attention to detail
• Basic computer literacy

Requirements:

• Must be at least 17 years of age
• Clean and hygienic appearance
• Ability to communicate open and clearly
• Ability to stand and stay focused for extended periods of time
• Ability to work nights, weekends, and holidays