We are looking for a Shift Manager to oversee all facility operations, including welcoming and serving customers.

Shift Manager responsibilities include delegating tasks to staff, addressing customers questions and ensuring they have a positive experience. If you have excellent organizational and team management skills and experience in the service industry, we’d like to meet you.

Ultimately, you will help us create a memorable entertainment experience for our guests and represent the Midway brand in our community.

Responsibilities:

• Delegate tasks to shift team members and supervise their performance
• Maintain a fully-stocked inventory of food and beverage supplies
• Arrange to have shifts covered (e.g. when employees take time off)
• Help staff resolve on-the-job challenges
• Track daily costs and revenues
• Balance the cash register at the end of the shift
• Coordinate with suppliers as they deliver product orders
• Ensure client satisfaction and gracefully handle any complaints
• Open or close the facility (when responsible for the first or last shift)
• Inform the next Shift Supervisor about pending tasks
• Report maintenance and training needs

Requirements

• Proven experience as a Shift Manager or similar role in a business
• Availability to work different shifts, including weekends
• Basic knowledge of bookkeeping procedures
• A customer service approach with the ability to manage complaints with professionalism
• Excellent organizational skills
• Team management abilities