Trainer/Sales Associate (TSA)
Hotworx - Lansing, KS
Description
About Us:
HOTWORX® is dedicated to revolutionizing the fitness industry through the use of infrared heat. Our innovative approach to fitness provides our members with a unique, efficient, and effective workout experience. As a franchise location, we are committed to upholding the standards of the HOTWORX® brand and delivering exceptional service to our members.
TSA Mission:
As a Trainer/Sales Associate (TSA), your mission is to provide superior customer service, drive traffic into the location, continually increase the membership base, and focus on retaining current members.
TSA In-Studio Work Hours:
Monday – Thursday: 11am - 8pm
Friday: 9am - 6pm
Saturday: 11am - 4pm
Additional hours may be assigned as needed, and schedule requests must be submitted in writing two weeks prior to the requested date. Employees are responsible for finding coverage if unable to fulfill scheduled work hours.
Initial and Required Training & Certifications:
- Complete HOTWORX Certification annually.
- Maintain active CPR, AED, and First Aid certification.
- Complete assigned HOTWORX® University Online courses and any newly introduced courses.
- Subscribe to the HOTWORX® weekly blog and encourage customer subscriptions.
- Participate in team or corporate training, including webinars.
Basic Duties & Responsibilities:
- Complete a minimum of 25 hours per week, using the provided time clock.
- Arrive 15 minutes early for all scheduled shifts and appointments.
- Maintain a professional appearance adhering to the HOTWORX® Uniform Policy & Code of Conduct.
- Strive for 5-star online ratings by providing exceptional customer service and hospitality.
- Follow general cleaning and maintenance checklists as assigned by management.
- Complete daily open/closing procedures and checklists.
Customer Relations, Training, and Other Duties:
- Ensure members understand how to use the Burn Off App.
- Provide personalized attention and motivation to members during visits.
- Promote participation in the Burn Off Challenge and use of the HOTWORX® App.
- Sell memberships, retail products, and achieve sales goals.
- Perform cleaning and equipment maintenance tasks with positivity and attention to detail.
Marketing & Prospecting Duties:
- Meet monthly prospecting requirements, including lead generation and guest pass distribution.
- Assist in social media engagement, promotions, and ad campaigns.
- Update Studio Prospecting/Client tracking logs daily.
- Utilize HOTWORX® marketing tools to maximize traffic and sales opportunities.
Join our team and help us deliver exceptional fitness experiences to our members while driving growth for our studio! Apply now to become a part of the HOTWORX® family.
Hiring
Hourly
$13.05 - $13.75 / hr + Commission
General Manager
Hotworx - Lansing, KS
Description
Full job description
- Job Title: General Manager
- Company: HOTWORX®
- Location: Lansing, KS
About Us:
- HOTWORX® is dedicated to revolutionizing the fitness industry through the use of infrared heat. Our innovative approach to fitness provides our members with a unique, efficient, and effective workout experience. As a franchise location, we are committed to upholding the standards of the HOTWORX® brand and delivering exceptional service to our members.
- Position Overview:
- We are seeking a dynamic and motivated individual to join our team as a General Manager. The GM will play a pivotal role in the success of our franchise location by overseeing daily operations, implementing effective management strategies, driving sales, and ensuring superior customer service.
- Key Responsibilities:
- Develop and maintain overall success of the HOTWORX® franchise location.
- Implement effective management strategies, marketing tactics, and consultative sales skills.
- Maintain the integrity and good reputation of the HOTWORX® brand through various marketing tactics.
- Facilitate weekly and monthly staff meetings and training sessions.
- Strive for 5-star online ratings on various platforms by maintaining a culture of supreme customer service.
- Empower staff to resolve customer grievances and provide appropriate solutions.
- Maintain accurate member and employee records and ensure compliance with training requirements.
- Actively recruit and interview for staff positions, ensuring adherence to hiring processes.
- Set, communicate, and monitor individual sales goals for all employees.
- Develop creative incentives to motivate employees and achieve sales targets.
- Maintain cleanliness and safety standards throughout the studio, including equipment maintenance.
- Perform monthly inventory counts and order new retail inventory as needed.
- Ensure proper data entry for all guests, members, and clients.
- Perform daily bank deposit processes and manage monthly EFT billing.
- Monitor and analyze lead flow from online/social media advertising.
- Utilize all HOTWORX® marketing tools to maximize traffic and sales.
- Qualifications:
- Previous experience in management, preferably in the fitness or wellness industry.
- Strong leadership and communication skills.
- Ability to motivate and inspire staff to achieve goals.
- Excellent organizational and time management skills.
- Detail-oriented with a focus on providing exceptional customer service.
- CPR, AED, and First Aid certification preferred.
- Willingness to complete required training and certifications.
- Work Hours:
- Monday – Thursday: 11am - 8pm
- Friday: 9am - 6pm
- Saturday: 11am - 4pm
- (*Additional hours may be assigned as needed)
Join our team and help us continue to grow and succeed in providing the ultimate fitness experience to our members!
Hiring
Full Time
$30000 - $35000 / hr + Commission
Equal Opportunity Employer
Our company is an equal opportunity employer/affirmative action employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or protected veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law.
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Our Hiring Culture
At Hotworx - Lansing, KS, we believe that great service starts with our employees. If you are an enthusiastic and eager person who cares about giving people a great experience, please apply today!
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