Hot Box Cookies is now hiring! Hot Box Cookies is an expanding delivery and catering bakery concept out of St. Louis, MO.

We are currently looking for a business minded General Manager to ensure we operate at our highest potential. General Managers (GMs) run day-to-day operations that drive the brand and growth objectives. Responsibilities include, but are not limited to, leading and developing staff, executing daily objectives, and working with the corporate team to meet high product quality and customer service standards.

Why choose us?

• Flexible Schedule: Typical Schedule is a 45 hour work week Monday through Friday but you have the ability to make your own schedule and determine your own admin time
• Competitive Pay: We make working for us worth your time.
• Shared Growth Bonuses: Give yourself a raise by meeting performance metrics and KPIs that result in substantial bonuses
• Growth Opportunities: With new locations in the area opening later this year we are rapidly expanding. There are plenty of opportunities to move up in the company and expand your skillsets.
• Personal and professional development: We invest time into our management team to develop new skills and expertise

This is a full-time, salaried position.

Responsibilities:

• Hiring and staffing
• Sales Forecasting and Scheduling
• Labor Management
• Lead a staff of 6-25 employees
• Maximize delivery efficiency and maintain order accuracy
• Follow up on and resolve issues and customer complaints
• Provide on the job training and coaching
• Inventory ordering and management
• Complete daily paperwork
• Complete closing and opening procedures
• Enforce company S.O.P. with the use of corrective action and discipline
• Attend weekly company management calls
• Supervise sales and customer service procedures

Summary of Experience and Qualifications:

• Management experience of three to five years or more in food-service, hospitality, or retail
• Experience driving sales and excellence
• Customer service experience in a fast-paced, food service, restaurant, or retail environment
• Flexible availability
• Understanding P&Ls

We are looking for happy, hard-working people who are quick on their feet, passionate, and LOVE customer service to make the world a happier place one cookie at a time!

A GREAT attitude is a MUST! Excellent customer service is our top priority as well as providing a fun and productive work environment.