Hot Box Cookies is now hiring!

We are looking for a Shift Manager to assist our store in operating at its highest potential. Shift Managers run day-to-day operations. Responsibilities include leading and developing team members, executing daily objectives, fulfilling orders in alignment with our high product quality standards, and resolving issues with outstanding customer service to ensure our everyone leaves with a smile.

Why choose us?

• We choose you! We promote from within and sincerely care about our employees
• Competitive Pay: We will make working for us worth your time.
• On-the-Job training to teach skills that will help you succeed in your career such as: Onboarding, Training/Coaching, Conducting Performance Evaluations, Inventory Ordering and Management, Goal Setting, and more!
• Be part of something bigger: Our employees have the opportunity to contribute directly to a growing brand. No carrots on sticks, and no corporate ceiling. We are constantly expanding our team by creating new positions beyond the General Manager level and putting our employee's bright ideas into practice.
• Work for a local business: Started in Columbia, MO in 2008 and headquartered in St. Louis, MO we are part of the communities we care about

This is a part-time, hourly position.

Responsibilities:

• Manage 1-8 team members simultaneously on a shift
• Ensure company policies and procedures are adhered to by all
• Maintain high product quality standards by managing baking
• Handle delivery routing, dispatching, and assist drivers to maximize delivery efficiency
• Provide outstanding customer service, and when needed, conflict resolution
• Provide on the job training to your team members
• Assist in inventory management and stocking/organizing supplies
• Audit staff work and shifts for accuracy and completeness
• Complete daily paperwork
• Complete closing and opening procedures (We are now cashless which makes this a breeze!)
• Communicate frequently with your management team via shift change emails and through instant-messaging
• Supervise sales and customer service procedures

Summary of Experience and Qualifications:

• Management experience in food-service, hospitality, or retail
• Customer service experience in a fast-paced, food service, restaurant, or retail environment
• Flexible availability

We are looking for happy, hard-working people who are quick on their feet, passionate, and LOVE customer service to provide the best product and experience for our loyal customers!

A GREAT attitude is a MUST! Excellent customer service is our top priority as well as providing a fun and productive work environment.

Responsibilites include:

• Food preparation
• Customer interaction
• Taking orders and processing payments
• Maintaining food safety and sanitation
• General establishment tasks and maintenance

Hot Box Cookies is now hiring! Hot Box Cookies is an expanding delivery and catering bakery concept out of St. Louis, MO.

We are currently looking for a business minded General Manager to ensure we operate at our highest potential. General Managers (GMs) run day-to-day operations that drive the brand and growth objectives. Responsibilities include, but are not limited to, leading and developing staff, executing daily objectives, and working with the corporate team to meet high product quality and customer service standards.

Why choose us?

• Flexible Schedule: Typical Schedule is a 50 hour work week Monday through Friday but you have the ability to make your own schedule and determine your own admin time
• Competitive Pay: We make working for us worth your time.
• Shared Growth Bonuses: Give yourself a raise by meeting performance metrics and KPIs that result in substantial bonuses
• Growth Opportunities: With new locations in the area opening later this year we are rapidly expanding. There are plenty of opportunities to move up in the company and expand your skillsets.
• Personal and professional development: We invest time into our management team to develop new skills and expertise

This is a full-time, salaried or hourly position.

Responsibilities:

• Hiring and staffing
• Sales Forecasting and Scheduling
• Labor Management
• Lead a staff of 6-25 employees
• Maximize delivery efficiency and maintain order accuracy
• Follow up on and resolve issues and customer complaints
• Provide on the job training and coaching
• Inventory ordering and management
• Complete daily paperwork
• Complete closing and opening procedures
• Enforce company S.O.P. with the use of corrective action and discipline
• Attend weekly company management calls
• Supervise sales and customer service procedures

Summary of Experience and Qualifications:

• Management experience of three to five years or more in food-service, hospitality, or retail
• Experience driving sales and excellence
• Customer service experience in a fast-paced, food service, restaurant, or retail environment
• Flexible availability
• Understanding P&Ls

We are looking for happy, hard-working people who are quick on their feet, passionate, and LOVE customer service to make the world a happier place one cookie at a time!

A GREAT attitude is a MUST! Excellent customer service is our top priority as well as providing a fun and productive work environment.