Hot Box Cookie Co. is now hiring!

We are looking for a Crew Member to assist our store in operating at its highest potential. Crew Members assist Shift Managers with keeping up with day-to-day operations. Responsibilities include leading Food Preparation and Baking, executing daily objectives, fulfilling orders in alignment with our high product quality standards, and resolving issues with outstanding customer service to ensure everyone leaves with a smile.

Why choose us?

• We choose you! We promote from within and sincerely care about our employees.
• Competitive Pay: We will make working for us worth your time.
• On-the-Job training to teach skills that will help you succeed in your career such as: Onboarding, Training/Coaching, Conducting Performance Evaluations, Inventory Ordering and Management, Goal Setting, and more!
• Be part of something bigger: Our employees have the opportunity to contribute directly to a growing brand. No carrots on sticks, and no corporate ceiling. We are constantly expanding our team by creating new positions beyond the General Manager level and putting our employee's bright ideas into practice.
• Work for a local business: Started in Columbia, MO in 2008 and headquartered in St. Louis, MO we are part of the communities we care about.

This is a part-time, hourly position.

Responsibilities:

• Food Preparation and Baking
• Maintain high product quality standards
• Provide outstanding customer service, and when needed, conflict resolution
• Taking Orders and Processing Payments
• Keeping the store clean and stocking/organizing supplies
• Maintaining food safety and sanitation
• General establishment tasks and maintenance

Summary of Experience and Qualifications:

• Customer service experience in a fast-paced, food service, restaurant, or retail environment
• Flexible availability

We are looking for happy, hard-working people who are quick on their feet, passionate, and LOVE customer service to provide the best product and experience for our loyal customers!

A GREAT attitude is a MUST! Excellent customer service is our top priority as well as providing a fun and productive work environment.

Hot Box Cookie Co. is now hiring!

We are looking for a Shift Manager to assist our store in operating at its highest potential. Shift Managers run day-to-day operations. Responsibilities include leading and developing team members, executing daily objectives, fulfilling orders in alignment with our high product quality standards, and resolving issues with outstanding customer service to ensure our everyone leaves with a smile.

Why choose us?

• We choose you! We promote from within and sincerely care about our employees
• Competitive Pay: We will make working for us worth your time.
• On-the-Job training to teach skills that will help you succeed in your career such as: Onboarding, Training/Coaching, Conducting Performance Evaluations, Inventory Ordering and Management, Goal Setting, and more!
• Be part of something bigger: Our employees have the opportunity to contribute directly to a growing brand. No carrots on sticks, and no corporate ceiling. We are constantly expanding our team by creating new positions beyond the General Manager level and putting our employee's bright ideas into practice.
• Work for a local business: Started in Columbia, MO in 2008 and headquartered in St. Louis, MO we are part of the communities we care about.

This is a part-time, hourly position.

Responsibilities:

• Manage 1-8 team members simultaneously on a shift
• Ensure company policies and procedures are adhered to by all
• Maintain high product quality standards by managing baking
• Handle delivery routing, dispatching, and assist drivers to maximize delivery efficiency
• Provide outstanding customer service, and when needed, conflict resolution
• Provide on the job training to your team members
• Assist in inventory management and stocking/organizing supplies
• Audit staff work and shifts for accuracy and completeness
• Complete daily paperwork
• Complete closing and opening procedures (We are now cashless which makes this a breeze!)
• Communicate frequently with your management team via shift change emails and through instant-messaging
• Supervise sales and customer service procedures

Summary of Experience and Qualifications:

• Management experience in food-service, hospitality, or retail
• Customer service experience in a fast-paced, food service, restaurant, or retail environment
• Flexible availability

We are looking for happy, hard-working people who are quick on their feet, passionate, and LOVE customer service to provide the best product and experience for our loyal customers!

A GREAT attitude is a MUST! Excellent customer service is our top priority as well as providing a fun and productive work environment.

*Only interested in applicants with Monday-Friday 8 AM - 4 PM availability 

We’re seeking a Shift Manager who can lead by example, support the team, and keep day-to-day operations running smoothly. If you have a passion for hospitality, great leadership skills, and thrive in a fast-paced environment, this could be the perfect fit.

What We’re Looking For:

We need a Shift Manager who:

• Has a passion for hospitality and a keen eye for detail

• Knows how to build and lead a strong, cohesive team

• Stays calm and collected under pressure

• Is organized, efficient, and solution-oriented

• Communicates effectively with both staff and guests

What You’ll Be Doing:

• Leading your shift to ensure exceptional service and smooth operations

• Supervising and supporting servers, bussers, bartenders, and kitchen staff

• Handling guest concerns or feedback with professionalism and care

• Monitoring service quality, cleanliness, and adherence to restaurant standards

• Assisting with scheduling, training, and coaching team members

• Overseeing cash handling, opening/closing procedures, and shift reports

• Jumping in to help wherever needed—because teamwork matters

What We Offer:

• A leadership role in a locally loved establishment

• Competitive pay and growth opportunities

• A supportive, team-focused environment

• The chance to make an impact and build your career in hospitality

If you have experience in restaurant management or supervisory roles and love creating amazing guest experiences, we’d love to talk to you.