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AGM
Assistant General Manager
Hiring - Management of all daily operations
- Management of staff
- Oversight of daily revenue and cost of goods.
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B
Busser
Hiring - General customer interactions
- Cleaning and resetting tables
- Assisting service needs as they arise
- General restaurant maintenance and upkeep
- Fill Ice
- Take trash out
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S
Server
Hiring - Customer interaction
- Taking orders and closing checks
- Food and drink service
- General table and restaurant maintenance
- Restaurant opening and closing duties
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CL
Catering Lead
Hiring -
SM
Shift Manager
Hiring - Appearance: – Always come to work prepared and looking professional, the rest of the team looks to you as an example of how to represent the company. Always wear a clean shirt.
- Store Key: You will be given a key to the store. This is a great responsibility and should not be taken lightly. Take care of your key – you will be held responsible if the key is lost.
- Alarm Code: Your GM/KM will give the alarm code to your location, never share this code with any team member or vendor unless directed by your GM/KM
- Store Appearance: Your store should always be clean and stocked. Review deep cleaning checklists and walk your location to see if there are any cleaning issues to be addressed. Equipment should be checked for cooling issues and general upkeep. If you notice an equipment failure report the issue to your GM/KM immediately. As a member of the management team it is your responsibility to set the standards, never walk by something that is not perfect.
- Cash Manager: As a FOH shift manager in your store, you are responsible for the cash-on-hand. Ultimately your GM is responsible for your actions. Always be mindful of cash handling policies and procedural changes that occur in your store. Remember, without cash money, we can’t pay our bills!!
- Team Member and Customer Safety: Review your incident report and ask your GM questions if you do not understand the requirements. Always know the location of the incident report. Safety is our priority.
- Customer Interaction: As a manager on duty (both FOH and BOH), you will be engaging with customers and responding to customer incidents, questions, issues. Remember that you are empowered to make decisions to help the customer. If issues arise that you do not feel comfortable with handling, contact your GM/KM. You will never be wrong as long as your actions are done with integrity and hospitality in mind.
- Labor Management: One of the roles of a shift leader is shift labor management, with this comes having to make the decision to send team members home during slow volume hours. Always be fair when sending team members home early, take turns, ask for volunteers or even draw straws. But always remember, never sacrifice guest experience for the sake of labor.
Assistant General Manager
Hi-Pointe Drive-In McCausland
Description
Assistant to the general manager
Responsibilites include:
Hiring
Full Time
$20 - $25 / hr
Busser
Hi-Pointe Drive-In McCausland
Description
Responsibilites include:
Hiring
Hourly
$8 / hr + Tips
Server
Hi-Pointe Drive-In McCausland
Description
Responsibilities include:
Hiring
Hourly
$8 / hr + Tips
Catering Lead
Hi-Pointe Drive-In McCausland
Description
Job Description: Catering Lead
Position Overview:
We are looking for a dedicated and organized Restaurant Catering Lead to oversee store level catering operations to ensure execution of catering events. The ideal candidate will possess exceptional leadership skills, strong attention to detail, and an understanding of what it takes to execute catering. The Catering Lead will work closely with the Catering Manager to coordinate logistics, manage a team of catering staff, and deliver exceptional service to our clients.
Responsibilities:
1. Catering Operations Management:
• Assist in the planning and coordination of caterings, ensuring all details are communicated to the team for flawless execution.
• Oversee the setup and breakdown of catering spaces, ensuring adherence to the highest standards of presentation and cleanliness.
• Coordinate with the culinary team to ensure timely delivery of food and beverages, maintaining quality and freshness.
• Address any client or guest inquiries or concerns promptly and professionally.
2. Team Leadership and Development:
• Work with General Manager to supervise and guide a team of catering staff, including servers, cooks, and support personnel.
3. Client Relationship Management:
• Collaborate with the Catering Manager to understand client requirements and preferences for each order.
• Communicate event details, including menu options, setup requirements, and special requests, to the catering staff.
• Interact with clients during caterings to ensure their satisfaction and address any concerns or additional requests.
• Foster positive client relationships by delivering personalized service and exceeding expectations.
4. Compliance and Safety:
• Adhere to all relevant health and safety regulations, ensuring a safe working environment for the team and guests.
• Follow proper food handling and sanitation practices, maintaining high standards of cleanliness and hygiene.
• Monitor staff adherence to safety protocols and provide necessary training and reminders when required.
Requirements:
- High school diploma or equivalent; relevant certifications or culinary education is a plus.
- Proven experience as a Catering Supervisor or in a similar role within the hospitality industry.
- Strong knowledge of catering operations, event execution, and food safety standards.
- Excellent leadership skills, with the ability to motivate and guide a diverse team.
- Exceptional organizational and time management abilities to handle multiple tasks and priorities. - Strong interpersonal and communication skills for effective client and staff interaction.
- Ability to work in a fast-paced environment, remaining calm and composed under pressure.
- Flexibility to work evenings, weekends, and holidays as per event schedules.
If you are a detail-oriented, customer-focused professional with a passion for coordinating catering events, we encourage you to apply for the position of Restaurant Catering Supervisor. Join our team and contribute to the success of our catering division while ensuring exceptional service and satisfaction for our valued clients.
Hiring
Full Time
$15 - $25 / hr + Tips
Shift Manager
Hi-Pointe Drive-In McCausland
Description
Hi-Pointe Shift Leader Job Description:
When you become a shift leader at Hi-Pointe you will be expected to handle a lot, but we are committed to giving you the necessary training, development, and continued support to set you up for success. Use your fellow management team, and every leader in the company to help you with any questions you may have. Below are some baseline expectations for the job.
Hiring
Full Time
$15 - $20 / hr