Grafton Winery & Brewhaus Shift Manager Position

We are currently seeking a skilled and motivated shift manager to join our team. This role is central to the success of our business, and we are looking for a leader who can efficiently manage our operations and staff during their shift.

Duties & Responsibilities:

• Supervise and coordinate staff activities
• Ensure smooth operations and high-quality customer service
• Manage employee schedules and assign tasks
• Handle customer complaints and resolve issues promptly
• Monitor inventory levels and place orders as needed
• Ensure compliance with health, safety, and sanitation regulations
• Train and mentor new employees
• Implement and enforce company policies and procedures
• Assist in hiring and performance evaluations of staff
• Manage cash handling and end-of-shift reconciliations
• Communicate effectively with upper management

Qualifications:

You are experienced in a supervisory role, can lead and motivate a team, are customer-focused, organized, and detail-oriented. You have excellent communication skills, can adapt to flexible hours, and have the ability to handle unexpected situations.

At Grafton Winery & Brewhaus, we value strong leadership and empower our managers to make decisions. We prioritize both employee satisfaction and customer experience. Our team meetings focus on continuous improvement and problem-solving. We offer competitive compensation and opportunities for career advancement. We provide ongoing training and support to help you succeed in your role.

Additional Competencies:

• Excellent time management and multitasking abilities
• Strong decision-making skills and ability to work under pressure
• Proficiency in point-of-sale systems and basic computer applications
• Strong conflict-resolution and team-building skills
• Commitment to maintaining a safe and clean work environment
• Flexibility to adapt to changing business needs and priorities