We are seeking a coordinator to provide guest and administrative support to the Med Spa and supporting divisions of EXO. High-energy, sociable demeanor, and drive to provide high-level hospitality is crucial for this role. Responsibilities include, however, are not limited to: greeting and educating guests on EXO Med Spa’s service offerings, managing appointment scheduling, processing transactions, and abiding by organizational systems. Med Spa experience is required.

What You’ll Do:

• Greet clients warmly and assist them with scheduling appointments and answering inquiries.
• Manage the booking system and ensure accurate scheduling of services.
• Conduct product demonstrations to educate clients about spa offerings.
• Maintain inventory levels, including stock management and ordering supplies as needed.
• Upsell spa services and products to enhance client experiences and increase revenue.
• Operate the point-of-sale (POS) system efficiently for transactions.
• Communicate effectively with team members to ensure smooth operations within the spa environment.
• Provide excellent customer service by addressing client concerns promptly and professionally.

Who You Are:

• Strong customer service skills with a focus on client satisfaction.
• Ability to perform basic math calculations for retail transactions and inventory management.
• Experience in upselling services and products in a retail or spa setting.
• Proficiency in using POS systems for efficient transaction processing.
• Excellent verbal communication skills to convey information clearly and effectively.
• Knowledge of stock management practices to maintain optimal inventory levels.
• A proactive approach to problem-solving and ability to work in a fast-paced environment.