Position Overview

We are seeking a hands-on Night Manager to lead evening operations and run the expo line. This role is responsible for ensuring smooth kitchen-to-floor communication, delivering exceptional guest experiences, supervising team members, and maintaining high service standards throughout the shift.

This is a working management position — you will be actively involved on the floor and in the expo window while leading the team.

Key Responsibilities

Operations & Expo

• Run the expo line and manage ticket flow

• Ensure food accuracy, quality, and presentation standards

• Coordinate communication between kitchen and front-of-house

• Maintain speed of service and resolve bottlenecks

Guest Experience

• Ensure every guest receives attentive, high-quality service

• Proactively visit tables and check on guest satisfaction

• Professionally handle and resolve customer concerns or complaints

• Create a positive, welcoming environment

Team Leadership

• Supervise front- and back-of-house staff during evening shifts

• Provide direction, coaching, and accountability

• Step in to assist wherever needed (host, serve, run food, bar support, etc.)

• Maintain team morale and professionalism

Closing & Accountability

• Oversee nightly closing procedures

• Ensure cleanliness and organization standards are met

• Support inventory awareness and shift reporting

• Maintain compliance with company policies and health regulations

• Closing inventory counts

Qualifications

• 2+ years restaurant management or lead supervisor experience

• Strong expo experience preferred

• Ability to lead in a fast-paced environment

• Excellent communication and conflict-resolution skills

• Strong organizational and multitasking ability

• Must be able to work evenings, weekends, and holidays

What We’re Looking For

• A calm, decisive leader

• Someone who leads by example

• Guest-focused mindset

• High standards for food quality and service

• Reliable and accountable

• Available from 3:00pm until close or close to closing hours

Compensation

• Competitive hourly

• Performance incentives

• Growth opportunities