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Shift Manager-Chicken Out (Kirkwood)
Hiring
Shift Manager-Chicken Out (Kirkwood)
Chicken Out Kirkwood
Description
Shift Leaders are responsible for working with the General Manager to lead one of St. Louis’s best new fast casual restaurants and leading the members of the Chicken Coop to the top. This position requires a high level of accountability, a genuine love for people and the ability to serve A LOT of chicken. The role is to manage the team during shifts, and delegate tasks so that perfect customer experience is achieved and maintained.
Shift Leaders are the lifelines of every restaurant, so take pride in your role, and always be a leader.
Essential Duties
• During shifts, directs team members to workstations to ease operation flow; ensures speed of service, cleanliness standards, and customer needs are met
• Fosters a positive learning environment through clear, specific, timely, and respectful coaching/feedback to team members on shifts; responsible for the teams shift performance
• Executes store opening/closing procedures to store standards
• Develops positive store relationships with the team through understanding and addressing individual motivation, needs, and concerns
• Follows standard operating procedures set forth by Chicken Out including cash handling, safety, security
• Acts with integrity, honestly, knowledge that promotes a positive culture in every interaction with the team and customers
• Maintains a calm/cool presence during peak volumes or unannounced events to set an example of how to provide memorable customer service no matter the day, time, or how busy it is.
• Assists with new team member training through positive reinforcement, coaching, and providing direct feedback to the GM on the team members performance during their shifts
• Quality checks for all food, making sure every recipe is correct and presentation is up to Chicken Out’s standards
• Adheres to health, safety, and sanitation guidelines for all products
• Director contributor to reinforce a positive environment, recognizes team successes and communicates with the GM regarding the team’s morale
• Maintains regular and consistent attendance and punctuality
Hiring
Full Time
$12 - $13 / hr + Tips