StaffedUp Blog

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Billy Giordano . 2 minute read
HOSPITALITY STAFFING

Beat the Restaurant Hiring Shortage with Technology

The ongoing effects of the “Great Resignation” in 2021, where 47 million U.S. workers quit their jobs, continue to be felt, especially in the restaurant industry. According to the Bureau of Labor Statistics, restaurants have seen the highest number of resignations among all employment sectors, with the yearly quit rate rising from 4.8% to 6.9%. Many workers have cited low take-home pay as a major reason for quitting.

With restaurants facing record inflation and 53% of Americans reducing their dining out, it is difficult for operators to allocate budget for higher salaries or raises, and more important than ever to improve recruitment and retention efforts.  

Recruitment

In terms of recruitment, make sure you’re leveraging available technology to market your jobs, hiring culture, and priorities in positions to actively compete for qualified talent 24/7/365.  Engage your candidates and be efficient in your communication to ensure that you’re their employer of choice, otherwise someone else will. 

Retention

When it comes to retention, technology can help address this problem by improving your service staff’s experience and increasing tips. By moving the central terminal to the servers’ handheld device, they can take orders and process payments directly from the table. This allows them to focus more on hospitality and less on administrative tasks, resulting in better customer satisfaction and bigger tips, as well as reduced stress for servers, increased repeat business, and efficiency savings for the restaurant.

Moreover, technology can turn new hires into knowledgeable service staff who provide a personalized dining experience to guests. For instance, the system can provide wine pairing suggestions for each dish as it is ordered, without requiring the staff to have extensive knowledge of wine. This enhances the guest experience and leads to higher tips. Additionally, server mobility pads connected to real-time inventory data ensure that the system only suggests wine that is actually available, avoiding any embarrassing situations.

In conclusion, technology can help you hire the right service staff, and help that service staff perform their job to a higher standard, improving the guest experience, and leading to higher tips. This creates a happier and better-compensated staff, reducing the likelihood of another “Great Resignation,” without the need for increased base pay. Technology is playing a vital role in helping restaurants thrive during these challenging economic times.

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Frequently Asked Questions

  • How can StaffedUp benefit my company?

    StaffedUp will streamline and simplify your entire recruitment process, making it massively more efficient and effective. We’ll eliminate manual processes, reduce time-to-hire, and provide better candidate experiences. Additionally, we’ll provide valuable insights to help your company make more informed hiring decisions.

  • Can I customize the StaffedUp ATS to fit my company's specific recruitment needs?

    Yes, our system offers complete customization options to fit the unique needs of your company. This includes the ability to create custom company recruitment pages, company culture, jobs, application questions in the recruitment process, and customized automated or one click messaging to expedite engagement.

  • How does StaffedUp improve my candidate experience?

    StaffedUp provides an extremely streamlined and user-friendly interface for candidates to apply for jobs and track their progress throughout the recruitment process. It also automates time-consuming tasks such as resume screening and interview scheduling, allowing candidates to spend more time preparing for their interviews and less time filling out paperwork.

  • Is it difficult to implement StaffedUp in my company?

    Implementing StaffedUp takes minutes, and the self onboarding tools make getting started a breeze. We provide pre drafted job descriptions, application questions, and even application responses so you’re up and running right away. We also offer tutorials and one on one onboarding should you need it, and will create hiring marketing for you.

  • What is the WOTC (Work Opportunity Tax Credit)?

    WOTC (Work Opportunity Tax Credit) is a federal tax credit available to business employers, both large and small. The credits are designed to offset Federal income tax liabilities. When the WOTC program is executed the right way, employers can capture enough tax credits to significantly reduce, or even eliminate, their Federal income tax liabilities. (And if your business was formed using a flow-through-entity, like a S-corp or LLC, then the credits could flow-through to the owner’s K-1).

  • How can WOTC impact my business?

    Executing the WOTC program is simple and easy with the right provider. We’ll screen your applicants to determine if they satisfy one of nine qualifying criteria. If so, our team of tax credit experts work with specific government agencies, behind the scenes, to capture the tax credits for you. Once captured, tax credits can be used to eliminate Federal income tax liabilities and thus improve cash flow for stakeholders and the business.