StaffedUp Blog

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Billy Giordano . 2 minute read
HOSPITALITY STAFFING

A Guide to Hospitality Staffing

You run a people-oriented business, a business dependent on not only customer service but the customer experience. Shouldn’t hiring the right staff be a top priority? Having a great team is crucial to your business’s success… Without the right employees, even the best business model is practically worthless.

What constitutes the right employees for restaurant and hospitality jobs? You need to ask yourself who are the people who will represent your brand and your vision? They’re the people who posses natural traits necessary for success specific to the hospitality industry. Traits don’t necessarily mean everyday skills, and should be highly considered when reviewing candidates throughout every step of the application and interview process for hospitality staffing. Things to consider when evaluating your hiring process:

• Teaching someone to be a people person isn’t something that just happens. While it’s something that can be developed overtime,  natural abilities to empathize with strangers,  to work well with others, and to express sincerity are innate traits often necessary as a hospitality employee, and should be considered a top priority in the evaluation of a potential candidate. 

• Evaluating experience vs. train-ability is key.  A highly experienced applicant can sound like a dream come true, but remember they were trained by someone else to fulfill that someone else’s vision.   We all love hiring someone who’s got the experience necessary to succeed quickly, but experience comes with habits, and those habits may not always be good ones.  Be sure emphasize your company’s protocols and expectations early in the hiring process.  If the traits we referenced earlier are strong in the applicant but the resume is thin, consider this a blessing in disguise.  This employee may have the potential to be your protege, and you have the opportunity to mold them as such!

• Comparing the successful traits and previous experiences of your best current personnel can be a great benchmark for acquiring quality new hires.  Take the time to make a list of the qualities that make up a great applicant profile based on what you’ve seen succeed for you in the past.  Once you’ve identified the traits and previous experiences that excel  in your business model, you’ll have a perfectly outlined road map to hiring the right staff necessary to to succeed in the hospitality industry.

Hospitality Staffing

We all know that a 100% hiring success rate is unattainable, but over time you’ll develop an “eye” for what works in your system, and you’ll find that your ability to not only evaluate talent has improved, but your ability to attract it as well!  On that note, remember to make it easy for your potential new talent to find you!  Leverage your brand and create a careers page on your website to attract qualified applicants, and use your social media following to drive traffic!  A great applicant tracking system can be a huge asset in your hiring process to not only increase applicant traffic, but help you manage and evaluate your next awesome hire!

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Frequently Asked Questions

  • How can StaffedUp benefit my company?

    StaffedUp will streamline and simplify your entire recruitment process, making it massively more efficient and effective. We’ll eliminate manual processes, reduce time-to-hire, and provide better candidate experiences. Additionally, we’ll provide valuable insights to help your company make more informed hiring decisions.

  • Can I customize the StaffedUp ATS to fit my company's specific recruitment needs?

    Yes, our system offers complete customization options to fit the unique needs of your company. This includes the ability to create custom company recruitment pages, company culture, jobs, application questions in the recruitment process, and customized automated or one click messaging to expedite engagement.

  • How does StaffedUp improve my candidate experience?

    StaffedUp provides an extremely streamlined and user-friendly interface for candidates to apply for jobs and track their progress throughout the recruitment process. It also automates time-consuming tasks such as resume screening and interview scheduling, allowing candidates to spend more time preparing for their interviews and less time filling out paperwork.

  • Is it difficult to implement StaffedUp in my company?

    Implementing StaffedUp takes minutes, and the self onboarding tools make getting started a breeze. We provide pre drafted job descriptions, application questions, and even application responses so you’re up and running right away. We also offer tutorials and one on one onboarding should you need it, and will create hiring marketing for you.

  • What is the WOTC (Work Opportunity Tax Credit)?

    WOTC (Work Opportunity Tax Credit) is a federal tax credit available to business employers, both large and small. The credits are designed to offset Federal income tax liabilities. When the WOTC program is executed the right way, employers can capture enough tax credits to significantly reduce, or even eliminate, their Federal income tax liabilities. (And if your business was formed using a flow-through-entity, like a S-corp or LLC, then the credits could flow-through to the owner’s K-1).

  • How can WOTC impact my business?

    Executing the WOTC program is simple and easy with the right provider. We’ll screen your applicants to determine if they satisfy one of nine qualifying criteria. If so, our team of tax credit experts work with specific government agencies, behind the scenes, to capture the tax credits for you. Once captured, tax credits can be used to eliminate Federal income tax liabilities and thus improve cash flow for stakeholders and the business.