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Billy Giordano . 2 minute read

2023 Hiring Trends Recap for the Hospitality Industry

The labor landscape in the hospitality industry has undergone significant shifts over the past year, with the COVID-19 pandemic and economic challenges playing a major role. As we move into 2024, it’s important for hospitality employers to keep a pulse on the latest hiring trends to navigate the labor landscape successfully. Here is a recap of some of the hiring trends from this past year to watch in the hospitality industry for 2024:

1. Technology Investment for Recruitment and Hiring

Technology will play a significant role in recruitment and hiring. Expect to see advancements in online job posting, social hiring, and candidate evaluation software. With a strong online presence, employers can connect with suitable candidates, assess skills and qualification likely to meet the requirements, and hire efficiently.

Embracing digital solutions for recruitment, onboarding, and training has been, and will continue to be a key trend. From AI-driven hiring platforms to virtual onboarding tools, technology is streamlining the hiring process.

2. Upskilling and Reskilling Employees

Upskilling and reskilling employees will become an essential part of hospitality hiring. As technology advances and the industry adapts to new norms, employees must possess new skills to keep up. Employers will prioritize training and development programs for their existing employees to grow their skill sets, resulting in their growth within the company and their contributions.

Beyond technical skills, employers are placing a high value on soft skills such as communication, adaptability, and emotional intelligence. These skills are considered essential for delivering exceptional customer service.

3. Increased Demand for Flexible Work Arrangements

The pandemic has transformed the remote work landscape, and hospitality is no exception. With workers adapting to the new norms of remote work and wanting more flexibilities, the demand for flexible work arrangements, like remote work, part-time work, and gig work, will continue to rise in 2024.

4. Inclusive Recruitment and Employee Experience

The demand for diversity and inclusion in the workforce has been amplified since the pandemic. Hospitality firms with inclusive recruitment and work cultures will attract top talents, enhance employee satisfaction, and build a positive industry reputation.

5. Increased Focus on Mental and Physical Well-being of Employees

The pandemic has led to an increased awareness of the importance of employee well-being. Hospitality employers are starting to focus on prioritizing employee mental and physical well-being. Offering health benefits, paid time off, flexible schedules, meditation sessions, and counseling services are some of the ways employers are taking steps to promote employee wellness.

6. Shortened Recruitment Timelines

2023 witnessed an increased interest in temporary and part-time work, contract work, and gig work. Employers are taking the initiative to offer short recruitment timelines for long-term hires, making it possible to get prospective candidates to fill open positions fast.

7. Higher Compensation

The hospitality industry has been underselling compensation, and it is high time compensation aligns with the value of the industry and people’s skills. Employers are offering more competitive compensation and benefits to attract and retain top talent to help bridge the talent gap.

In conclusion, hiring in the hospitality industry will go through further change in 2024. Employers must reflect on these hiring trends to navigate the labor landscape effectively. Developing innovative hiring processes and a worker-friendly work culture for employee experience and well-being is the key to success amidst the changing landscape in 2024.

Stay ahead of the game and keep refining your hiring process and employee culture to remain competitive in the hospitality industry. By keeping these hiring trends and practices at the forefront, hospitality employers will succeed in filling positions with qualified candidates and getting their business to operate seamlessly during trying times.

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