The server is the direct guide to the guest experience at MTJ. The server controls the pace and tone of the dining experience from the moment a guest sits at a table to the time they stand up to leave. They provide friendly, responsive service focusing on hospitality and ensuring their guests want to return.

 Duties and Responsibilities:

• Genuinely welcome guests and engage them in unscripted conversation
• Listen to guests’ questions, needs, and concerns.
• Address each with attention, understanding, and by making recommendations
• Anticipate the guests’ needs or preferences by recognizing facial and indirect cues throughout their dining experience (hesitation, silence, glancing around the restaurant, etc.)
• Develop and maintain a comprehensive knowledge and understanding of MTJ and its standards, procedures, products, and services. Stay up to date on off menu products, specials, etc.
• Use the POS/Toast as a primary method of communication and organization
• Deliver food and drinks to tables, communicate items to the table
• Facilitate charge and payment from guests
• Answer phones and complete those calls as necessary
• Communicate openly, clearly, and positively to guests, co-workers, and managers
• Embrace the teamwork philosophy by striving to assist other team members
• Protect guests and the establishment by knowing and following sanitation, safety and alcohol control policies.
• General and basic housekeeping duties including but not limited to sweeping and mopping floors, cleaning beverage equipment, stocking side stations, servicing restrooms, etc.

Qualities of a Server:

• Friendly and energetic demeanor and personality
• Sense of urgency - the need to finish a task quickly and effectively
• Ability to keep calm under pressure
• Ability to take instruction, especially under pressure
• Positive outlook and influence
• Ability to multitask and stay organized
• Attention to detail, cleanliness, and sanitation
• Awareness of environment and service needs
• Ability to prioritize tasks based on importance and urgency
• Basic computer literacy and basic math skills 

Requirements:

• Must be at least 18 years of age (Adhere to MO liquor laws)
• Previous restaurant experience
• Previous serving experience preferred
• Clean and hygienic appearance
• Ability to stand, walk, bend etc for extended periods and lift up to 40 pounds
• Ability to work nights, weekends, and holidays