We’re looking for a dependable, service-focused Front Desk Agent to create a positive and professional first impression for every guest. From check-in to check-out, you’ll play a key role in delivering a seamless and memorable guest experience.

What You’ll Do:

• Greet and check in arriving guests with warmth and efficiency, assigning rooms and providing key information about their stay.

• Verify guest identification, issue room keys, and process payments accurately using our hotel management system.

• Manage reservations, confirm bookings, and monitor room availability.

• Maintain detailed and accurate records of guest accounts and room status.

• Respond to phone inquiries, transfer calls, and take messages as needed.

• Provide guests with helpful information about hotel services, amenities, and local attractions.

• Communicate with housekeeping to ensure rooms are cleaned and ready for new arrivals.

• Promptly report maintenance issues or guest concerns to the appropriate department.

• Assist with basic bookkeeping tasks, including balancing the cash drawer and logging transactions.

• Record guest feedback, address minor concerns directly, and escalate larger issues to management when necessary.

Who You Are:

• Friendly, professional, and committed to outstanding guest service

• Comfortable using computers and hotel software (training provided)

• Organized and detail-oriented

• A strong communicator—both in person and over the phone

• Able to remain calm and helpful in a fast-paced environment

• Previous front desk or hospitality experience is a plus, but not required