Live Chat Support Specialist ( Work From Home)
US Polymers Inc.
Description
As a Live Chat Support Specialist, you will provide real-time assistance to customers through live chat platforms. You will handle inquiries, resolve issues, and offer solutions to ensure a positive customer experience. Your role will involve multitasking, effective communication, and problem-solving to address customer needs efficiently.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries and issues via live chat in a timely and professional manner.
- Problem Resolution: Diagnose and resolve customer issues, provide accurate information, and offer appropriate solutions or alternatives.
- Documentation: Record and document interactions, feedback, and issues accurately in the customer management system.
- Knowledge Utilization: Use internal knowledge bases, FAQs, and troubleshooting guides to provide accurate and helpful responses.
- Escalation: Identify and escalate complex or unresolved issues to higher-level support teams or management as necessary.
- Customer Satisfaction: Ensure a high level of customer satisfaction by providing friendly, efficient, and personalized support.
- Product/Service Knowledge: Maintain up-to-date knowledge of products, services, and company policies to assist customers effectively.
- Team Collaboration: Collaborate with team members and other departments to improve service delivery and address common customer concerns.
- Feedback: Collect and relay customer feedback to help improve products, services, and processes.
Qualifications:
- Education: High school diploma or equivalent; some college education preferred.
- Experience: Prior experience in customer service, especially in live chat or online support, is advantageous.
- Skills:
- Excellent written communication skills with attention to detail.
- Strong problem-solving and critical-thinking abilities.
- Ability to handle multiple chats and prioritize tasks effectively.
- Proficiency with live chat software and customer support tools.
- Technical Skills: Familiarity with CRM systems, chat platforms, and basic computer operations.
- Personal Attributes: Patient, empathetic, and professional demeanor with a focus on customer satisfaction.
Working Conditions:
- Hours: [Specify shift patterns if applicable]
- Environment: [Office setting or remote work setup]
- Equipment: [Detail any specific equipment or software used]
Benefits:
- [List any benefits such as health insurance, retirement plans, paid time off, etc.]
Hiring
Hourly
$21 - $34 / hr + Tips + Commission
Customer Service
US Polymers Inc.
Description
Responsibilities include:
- Talking to customers, clients, and staff to resolve everyday problems externally and internally
- Prioritize customer/client needs
- Give helpful tips of the product/service
- Maintaining customer records by updating account information
Hiring
Hourly
$21 - $34 / hr + Tips + Commission
Equal Opportunity Employer
Our company is an equal opportunity employer/affirmative action employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or protected veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law.
Company Map Location
Our Hiring Culture
At US Polymers Inc., we believe that great service starts with our employees. If you are an enthusiastic and eager person who cares about giving people a great experience, please apply today!
Job Search
Where are you looking for jobs?
Job Search
Where are you looking for jobs?
Sign In
Enter info to login your account.
Just making sure we’re on the right track
(Please verify that you are in fact an EMPLOYER, HIRING MANAGER, or BUSINESS OWNER who is looking to hire for this company.)
Sign Up
Employer Sign Up
(Your first week is always free, keep going and we’ll show you how to get the hires you need + 3 more weeks on us!)
Applicant Sign Up
- Always Free! -
To Start Your Application
or please provide:
Reset Your Password
(Enter your email address and a reset password link will be sent to you.)
(Forgot your email? Enter the phone number associated with your account here.)