Responsibilities Include:

• Accommodating hotel guests by registering and assigning rooms.
• Verifying guest identification
• Issuing room keys
• Transmitting and receiving messages
• Keeping records of occupied rooms and guests’ accounts
• Presenting statements to and collect payments from departing guests
• Answering calls and connecting callers to the appropriate extensions
• Use of the computer system to assist the hotel guests at check-in and check-out
• Keeping records of room availability along with making and confirming reservations
• Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel or area
• Advising housekeeping staff when rooms have been vacated and are ready for cleaning
• Contacting housekeeping or maintenance staff when guests report problems
• Performing simple bookkeeping activities, such as balancing cash accounts
• Recording of guest comments or complaints and refering guest to supervisor if needed