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LCSS
Live Chat Support Specialist
Hiring
Live Chat Support Specialist
Santa Anita Park
Description
As a Live Chat Support Specialist, you will provide real-time assistance to customers through live chat platforms. You will handle inquiries, resolve issues, and offer solutions to ensure a positive customer experience. Your role will involve multitasking, effective communication, and problem-solving to address customer needs efficiently.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries and issues via live chat in a timely and professional manner.
- Problem Resolution: Diagnose and resolve customer issues, provide accurate information, and offer appropriate solutions or alternatives.
- Documentation: Record and document interactions, feedback, and issues accurately in the customer management system.
- Knowledge Utilization: Use internal knowledge bases, FAQs, and troubleshooting guides to provide accurate and helpful responses.
- Escalation: Identify and escalate complex or unresolved issues to higher-level support teams or management as necessary.
- Customer Satisfaction: Ensure a high level of customer satisfaction by providing friendly, efficient, and personalized support.
- Product/Service Knowledge: Maintain up-to-date knowledge of products, services, and company policies to assist customers effectively.
- Team Collaboration: Collaborate with team members and other departments to improve service delivery and address common customer concerns.
- Feedback: Collect and relay customer feedback to help improve products, services, and processes.
Qualifications:
- Education: High school diploma or equivalent; some college education preferred.
- Experience: Prior experience in customer service, especially in live chat or online support, is advantageous.
- Skills:
- Excellent written communication skills with attention to detail.
- Strong problem-solving and critical-thinking abilities.
- Ability to handle multiple chats and prioritize tasks effectively.
- Proficiency with live chat software and customer support tools.
- Technical Skills: Familiarity with CRM systems, chat platforms, and basic computer operations.
- Personal Attributes: Patient, empathetic, and professional demeanor with a focus on customer satisfaction.
Working Conditions:
- Hours: [Specify shift patterns if applicable]
- Environment: [Office setting or remote work setup]
- Equipment: [Detail any specific equipment or software used]
Benefits:
- [List any benefits such as health insurance, retirement plans, paid time off, etc.]
Hiring
Hourly
$23 - $45 / hr + Tips + Commission
Equal Opportunity Employer
Our company is an equal opportunity employer/affirmative action employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or protected veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law.
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Our Hiring Culture
At Santa Anita Park, we believe that great service starts with our employees. If you are an enthusiastic and eager person who cares about giving people a great experience, please apply today!
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