Reservationist - Full Time
PHILADELPHIA TRUCK PARTS | 8803 Torresdale Avenue

Philadelphia Truck Parts is looking for a detail-oriented and customer-focused Reservationist to join our dynamic team. In this role, you will play a crucial part in coordinating and scheduling customer appointments, reserving service times, and managing product pickups and deliveries. If you thrive in a fast-paced environment and are passionate about providing exceptional customer service, this position is perfect for you.

Key Responsibilities

• Coordinate and schedule customer appointments efficiently.
• Reserve service times and arrange product pickups.
• Manage delivery and warehouse scheduling to ensure timely service.
• Provide outstanding customer service by addressing inquiries and resolving issues.
• Maintain accurate records of appointments and services provided.

Requirements

• Previous experience in a customer service or administrative role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Detail-oriented with a commitment to accuracy.
• Proficient in using scheduling software and Microsoft Office Suite.

Schedule
This is a full-time position with flexible scheduling options.

Why You'll Love Working Here

• Supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Commitment to providing excellent service to our customers.
• Join a dedicated team that values hard work and customer satisfaction.

Join the Team
If you're ready to make a difference and grow your career in the customer service field, we encourage you to apply today!

Philadelphia Truck Parts is seeking a professional, customer-focused Customer Service Representative to provide exceptional support to customers, fleet operators, repair shops, and trucking businesses. The ideal candidate will assist customers with product inquiries, order processing, shipment tracking, and issue resolution while ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and online chat.
• Assist customers with product inquiries, pricing, compatibility, and availability of truck parts.
• Process customer orders accurately and efficiently.
• Provide updates on order status, shipping, deliveries, and backorders.
• Resolve customer concerns, complaints, and product issues in a professional and timely manner.
• Coordinate with the sales, warehouse, purchasing, and shipping departments to ensure timely order fulfillment.
• Process returns, exchanges, warranties, and refund requests according to company policies.
• Maintain accurate customer records and document all interactions in the company's CRM system.
• Follow up with customers to ensure complete satisfaction and build long-term relationships.
• Recommend suitable replacement parts or alternative products when needed.
• Educate customers on products, promotions, and company services.
• Assist with administrative tasks, including data entry, documentation, and report preparation.
• Meet individual and team customer service performance goals.
• Stay informed about company products, inventory, and industry updates.

Qualifications

• High school diploma or equivalent required; Associate's degree is a plus.
• Previous experience in customer service, call center, retail, or administrative support preferred.
• Experience in the automotive, trucking, heavy-duty equipment, or truck parts industry is an advantage but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience using CRM, ERP, or order management systems is preferred.
• Strong attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to work independently and collaboratively within a team.

Preferred Skills

• Excellent customer service
• Active listening
• Order processing
• Data entry
• Product knowledge
• Communication skills
• Problem-solving
• Time management
• Conflict resolution
• CRM software proficiency
• Team collaboration
• Attention to detail

Philadelphia Truck Parts is seeking a highly organized and detail-oriented Data Entry Representative to accurately enter, update, and maintain business records within the company's databases and inventory management systems. The ideal candidate will ensure data accuracy, support daily administrative operations, and work closely with customer service, sales, purchasing, warehouse, and logistics teams to maintain reliable records of truck parts inventory, customer orders, and vendor information.

Key Responsibilities

• Accurately enter customer orders, inventory data, product information, and vendor records into company databases.
• Update and maintain inventory records, pricing, product descriptions, and stock availability.
• Verify the accuracy and completeness of data before entry.
• Review documents for errors, inconsistencies, or missing information and make corrections when necessary.
• Process purchase orders, invoices, shipping documents, and receiving records.
• Maintain customer, supplier, and product databases with a high degree of accuracy.
• Organize, scan, file, and maintain electronic and physical business records.
• Generate reports and spreadsheets for inventory, sales, and administrative departments.
• Collaborate with warehouse, purchasing, customer service, and accounting teams to ensure data consistency.
• Perform regular database audits to maintain data integrity.
• Protect confidential company and customer information.
• Meet daily productivity and accuracy goals while adhering to company policies and procedures.
• Assist with general administrative duties and special projects as assigned.