Responsibilites include:

• Defining, implementing and revising operational policies and guidelines for the organization
• Developing and executing new growth directives
• Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
• Working with the human resources department to develop and implement staff evaluation parameters
• Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance
• Keeping track of the company’s revenue margins and conduct budget reviews to maximize profits
• Overseeing client support services
• Managing procurement and resource allocation