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Live chat support specialist
Hiring
Live chat support specialist
BAKER HUGHES COMPANY
Description
Sean ourcassell is dedicated to delivering exceptional customer service and support. We are looking for a skilled Live Chat Support Specialist to join our team and provide real-time assistance to our customers. If you’re passionate about problem-solving and delivering top-notch service, we’d love to hear from you! The Live Chat Support Specialist is responsible for providing real-time assistance to customers through live chat channels. This role involves addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a commitment to delivering outstanding service.
Key Responsibilities:
Customer Interaction: Provide real-time support to customers through live chat, ensuring prompt and effective responses to inquiries.
Issue Resolution: Diagnose and resolve customer issues or concerns efficiently, leveraging company knowledge and resources.
Product Knowledge: Maintain up-to-date knowledge of company products, services, and policies to provide accurate information and support.
Documentation: Accurately log and document customer interactions, including issues reported and resolutions provided, in the company’s CRM system.
Feedback Collection: Gather and report customer feedback to help improve products, services, and overall customer experience.
Team Collaboration: Work closely with other team members and departments to address complex issues and provide a seamless customer experience.
Compliance: Adhere to company guidelines, policies, and procedures to ensure a consistent and compliant support experience.
Hiring
Hourly
$18 - $30 / hr
Equal Opportunity Employer
Our company is an equal opportunity employer/affirmative action employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or protected veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law.
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Our Hiring Culture
At BAKER HUGHES COMPANY, we believe that great service starts with our employees. If you are an enthusiastic and eager person who cares about giving people a great experience, please apply today!
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